Tony McNitt

Experience

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  Exploring Music

  Jan 2005 - Jan 2009

  Assistant Manager

  - Curated the Sheet Music department to facilitate students and parents academic needs.- Exceeded sales goals on all big ticket instruments (pianos, guitars, brass and woodwind), helping the store maintain status as an authorized Yamaha dealer.- Signed up new students and managed scheduling for all instructors.- Expanded marketing efforts and brand reach by collaborating with local Bay Area elementary and middle school music programs and offering incentives for new student sign-ups. Show less

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  Hard Rock Cafe

  Jan 2009 - Jan 2012

  Retail Trainer and Supervisor

  - Managed all retail training for new associates for the Denver cafe and during the grand opening of the Hollywood Boulevard location in California.- Reduce shrink results by almost 25% at the Denver location.- Served as Design Captain of the 2012 Hard Rock Cafe Denver Pin Calendar, a 45 year-old, company-wide tradition.- Managed monthly payroll budget and controlled all retail scheduling.- Assisted the restaurant general manager in glassware ordering and all restaurant receiving.- Demonstrated flexible and adaptable leadership style, offering frequent assistance to other departments when under-staffed. Show less

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  Brookstone

  Jan 2012 - Jan 2018

  General Manager

  - Promoted to multi-unit manager of high traffic store at Denver International Airport.- Chosen by Regional Vice President to participate in the Model Store Program based on efficient operations, P&L, adherence to corporate policies and promoting training and development.- Coach team members via scenario-based roleplays and development plans.- Analyze associate metrics and sales data in order to identify challenges and improve performance.- Improve processes and train staff in loss prevention to reduce shrink and increase revenue.- Led the development of several entry-level employees, guiding them into management positions.- Manage payroll and other store-controllable expenses to increase bottom-line profits.- Actively increase brand reach via community outreach and local business networking. Show less

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  2U

  Jan 2018 - now

  Senior Manager - Student Engagement

  - Manage Student Engagement teams day to day operations, including the ongoing support and professional development of the student support members.- Provide assessments of critical situations and determines when escalation is required.- Implements strategies to positively impact key metrics (i.e.: graduation rates, student satisfaction, student retention goals, and credit generation).- Drives the overall management of student support process from enrollment through graduation in partnership with Universities.- Accountable for program performance including budget development and oversight, student retention, and credit generation.- Collaborates with external / program partners and internal leadership about current and future program performance. Identifies risk to program objectives, performance and metric goals; provides recommendations and mitigation plans to promote programs success.- Provides regular scheduled communications and program deliverables (reports, scorecards, business reviews) to stakeholders internally and externally via written and verbal presentations.- Manage student attrition through providing proactive, reactive, comprehensive and exceptional customer service and academic advising. Show less