Raushan Kumar

Experience

• 

  Fino Payments Bank Ltd

  Mar 2019 - Jan 2023

  Business Correspondent
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  Delhivery

  Jul 2019 - Feb 2023

  • Operations Center Manager

    Dec 2020 - Feb 2023

  • Client Partner

    Jul 2019 - Dec 2020
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  Paytm Payments Bank

  Feb 2020 - Jan 2023

  Business Correspondent
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  Identifyplus Delivery Services

  Feb 2023 - Mar 2023

  Hub Incharge

  Accountable for overall Hub Operations as peroperational standardsEnsuring Customers are delighted at all timesPromptly and effectively manage customerescalationsEnsuring employee engagement initiatives areimplementedComply with 100% ZTP (Zero Tolerance Policy)Ensure team leaders and other hub teammembers are trained wellManaging environmental bodiesContinuously improve in reducing error rate inOperations ManagementEnsure safety of people, facility and shipment at all timesMaintain high quality facility and peoplehygieneGrievance Handling and Conducting OpenHouse/meetings with Hub teams and identifygapsEscalate any information related toorganization to appropriate departments andseniors for taking necessary actions. Show less

• 

  Delhivery

  May 2023 - Dec 2023

  Team Lead

  Built strong relationships with customersthrough positive attitude and attentiveresponse.Established open and professional relationshipswith team members to achieve quickresolutions for various issues.SOP Adherence at all times and compliancewith Service Level Agreement.Maintain cost per shipment (CPS) as perbudget.Ensure Profitable operations Coordinate withrespective departments and adhere tocommercial and statutory compliance.Conduct team meetings, motivate team andcontrol attrition.Ensures end to end smooth running of stationoperations for assigned Dispatch center.Ensures all operational SOP's are followed andtimely audit is conducted.Monitors Zero Breach across Dispatch Centerin terms of shipments closures within definedTAT. Show less

• 

  Flipkart

  Jan 2024 - Apr 2024

  Executive

  Route Optimization: Utilize cutting-edge technology to optimize delivery routes, ensuring timely and cost-effective delivery of fresh and high-quality groceries.Delivery Schedule Monitoring: Keep a watchful eye on delivery schedules, ensuring a seamless flow that meets and exceeds customer expectations.Last-Mile Challenge Management: Proactively tackle any last-mile challenges, applying innovative solutions to enhance the overall customer experience in grocery delivery.*Ensure 100% Delivery and RTO & PRTO Contribution Should not be more than 1%* Show less

• 

  Birla Opus

  May 2024 - now

  Commercial Officer

  Vendor Negotiations:Conduct and manage negotiations with vendors to secure favorable prices and terms.Establish and maintain strong relationships with key vendors and suppliers.Monitor vendor performance and address any issues or discrepancies promptly.SAP MM (Materials Management):Utilize SAP MM for effective materials management and procurement processes.Ensure accurate data entry and maintenance of material master data.Coordinate with the procurement team to ensure timely availability of materials.Invoice Management:Oversee the processing and management of invoices related to sales and procurement.Ensure timely payment of invoices and resolve any discrepancies or issues.Maintain accurate records of all invoices and related documentation.Finance Management:Assist in budgeting, financial planning, and analysis for the sales department.Monitor and control expenditures to ensure alignment with budgetary constraints.Prepare and present financial reports and analyses for management review.Cost Management:Implement and manage cost-saving measures to enhance overall profitability.Analyze cost structures and identify opportunities for improvement.Collaborate with the finance team to track and report cost-related data accurately.C&F (Clearing & Forwarding) Management:Coordinate with clearing and forwarding agents to ensure timely delivery of goods.Ensure compliance with customs regulations and necessary documentation.Monitor the movement of goods and resolve any logistical issues.Capex Procurement:Manage the procurement of capital expenditures (Capex) to support business operations.Evaluate and select suppliers for Capex projects based on cost, quality, and reliability.Ensure compliance with procurement policies and procedures for Capex items.Purchase Orders:Prepare and process purchase orders in compliance with company policies.Track purchase orders and ensure timely delivery of goods and services. Show less