James Oliver

Experience

• 

  The Fish Supper House

  Jun 2008 - Sept 2012

  General Assistant

  Chipping up to half a ton of potatoes every weekend and keeping the place thoroughly clean

• 

  University of Bath

  Oct 2012 - May 2013

  Retail Sales Assistant

  Stacking shelves and operating the tills at 'Fresh' Convenience Store located on campus

• 

  Rocket Internet SE

  Jun 2013 - Jan 2014

  Business Development Associate

  Assessed internship working on business development and customer management for the UK arm of Rocket Internet's Payleven fintech start-up (now part of SumUp).Led outbound-sales for the UK office and managed the customer funnel. Tasked with increasing onboarding rate, I drove significant measurable increases in customer conversion via various sales experiments (trade fairs, telesales etc.). Other responsibilities included key account management and operations work. This involved solving client issues, providing technical support, visiting clients to install or repair systems, as well as frequently reporting to Payleven / Rocket Internet leadership at our German Headquarters. Worked 6 days a week in the second half of the placement, single-handedly manning the UK office on Saturdays. Placement extended by 2 months at request of leadership. Show less

• 

  Accenture

  Feb 2015 - Jul 2015

  Business and Systems Integration Analyst

  Worked on a large digital transformation project assisting with data migration and deployment tasks in the first half of the internship. Supported the task lead with the migration of a total of 1 million+ records and 36 large data objects. Responsible for coordinating deployment validation with client resources.Transitioned to a change management role within the same team during the second half of the placement. Responsible for managing and perusing numerous change requests that were crucial to ensuring the smooth progression of project deliverables and the swift closure of defects.Regularly oversaw the incident management process and supported issue triage/fix on several complex systems. Show less

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  Accenture

  Jan 2017 - now

  • Retail Strategy & Consulting Manager

    Jun 2022 - now

  • Management Consultant

    Jun 2019 - May 2022

  • Consulting Analyst

    Jan 2017 - May 2019