Frank Leal

Frank Leal

Account Manager

Followers of Frank Leal452 followers
location of Frank LealPeoria, Arizona, United States

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  • Timeline

  • About me

    Security Area Manager (SAM) at Amazon

  • Education

    • Phoenix College

      2016 - 2017
      Criminal Justice and Corrections

      Activities and Societies: Phi Theta Kappa International Honor Society 2016-2017 Phoenix College Football Team

    • ASU Watts College of Public Service & Community Solutions

      2018 - 2020
      Bachelor's degree Criminology and Criminal Justice

      3.90 GPA (Summa Cum Laude)

    • Glendale Community College

      2017 - 2018
      Criminal Justice and Corrections

      Activities and Societies: Phi Theta Kappa International Honor Society

  • Experience

    • Discover Financial Services

      Apr 2017 - Nov 2019
      Account Manager

      • Analyzed and targeted customer and business accounts made inquiries to assist customers• Discussed transactions with customers and used computer programs to analyze financial activity• Managed a specific portfolio of customers who revolve high balances each month and are looking for a lower interest rate, which we generally could not offer• Responsible for having difficult conversations with customers and finding custom solutions for each customer based on usage, spending habits, and income• Engaged in a fast-pace atmosphere while maintaining positive customer rapport Show less

    • UPS

      Nov 2019 - Mar 2020
      Air Ramp Associate

      • Load/Unload air cargo aircraft, carts, containers, and trucks• Transport, receiving, delivering, and examined labels, hazardous materials and would adhere to all safety regulations• Facilitate cargo entering and exiting air crafts while maintaining safety protocols

    • Amazon

      Jun 2020 - now

      • Provide initial notification and support to Global Operational Stakeholders and Senior Leadership concerning crisis incidents • Engage leadership and prepare conference calls for high severity incidents involving life/safety, operations, or the Amazon brand • Knowledgeable with security network alarms and able to facilitate investigations which support the continuity of Amazon operations • Respond appropriately to emergency or crisis situations

      • Security Area Manager (SAM)

        Jun 2023 - now
      • Assistant Crisis Manager

        Oct 2021 - Jun 2023
      • Security Risk Analyst

        Jun 2020 - Oct 2021
  • Licenses & Certifications