Frank Leal

Experience

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  Discover Financial Services

  Apr 2017 - Nov 2019

  Account Manager

  • Analyzed and targeted customer and business accounts made inquiries to assist customers• Discussed transactions with customers and used computer programs to analyze financial activity• Managed a specific portfolio of customers who revolve high balances each month and are looking for a lower interest rate, which we generally could not offer• Responsible for having difficult conversations with customers and finding custom solutions for each customer based on usage, spending habits, and income• Engaged in a fast-pace atmosphere while maintaining positive customer rapport Show less

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  UPS

  Nov 2019 - Mar 2020

  Air Ramp Associate

  • Load/Unload air cargo aircraft, carts, containers, and trucks• Transport, receiving, delivering, and examined labels, hazardous materials and would adhere to all safety regulations• Facilitate cargo entering and exiting air crafts while maintaining safety protocols

• 

  Amazon

  Jun 2020 - now

  • Provide initial notification and support to Global Operational Stakeholders and Senior Leadership concerning crisis incidents • Engage leadership and prepare conference calls for high severity incidents involving life/safety, operations, or the Amazon brand • Knowledgeable with security network alarms and able to facilitate investigations which support the continuity of Amazon operations • Respond appropriately to emergency or crisis situations

  • Security Area Manager (SAM)

    Jun 2023 - now

  • Assistant Crisis Manager

    Oct 2021 - Jun 2023

  • Security Risk Analyst

    Jun 2020 - Oct 2021