Dylan Nelson

Team Leader

351 followers

United Kingdom

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Timeline
About me
Business Analyst at Aberdeenshire Council
Education
- Aberdeen College
  2011 - 2013
  HND Computing: Technical Support A
Experience
- The Co-operative Group
  Jul 2009 - Feb 2013
  Team Leader
  • Ran store from opening or until lock-up, supervising eight team members.
- Wood Group
  Jan 2013 - Mar 2014
  Service Desk Analyst
  • 1st/2nd line support provided to over 44,000 employees spread across 50 countries.
- International SOS
  Mar 2014 - May 2018
  • Managed IT Operations ensuring the highest standard of quality for over 600 users.• Line management of Desktop support team and oversight of external Service Desk.• Ensured excellent relationships with users, staff, key stakeholders and vendors. • Solely accountable for all Desktop support in the UK North Sea region.• Provided desk-side, business applications, and hardware support to 120 users.• Administered server and storage environment.
  - IT Service Delivery Manager
    May 2017 - May 2018
  - 2nd Line Support Engineer
    Mar 2014 - Apr 2017
- Aberdeenshire Council
  May 2018 - now
  - Business Analyst
    Aug 2020 - now
  - ICT Project Leader
    May 2018 - Aug 2020
Licenses & Certifications
- ITIL Foundation Certificate in IT Service Management
  Oct 2013
- PRINCE2® 2017 Practitioner
  AXELOS Global Best Practice
  Nov 2019
- Professional Development Award Decision Making and Innovation - SCQF Level 9
  Scottish Credit and Qualifications Framework Partnership (SCQF Partnership)
  Nov 2022
- PRINCE2® Foundation Certification Training
  AXELOS Global Best Practice
  Nov 2019
- BCS Foundation Certificate in Agile
  BCS, The Chartered Institute for IT
  Mar 2019