Deep Enrich
Lukas Cap
1000 followers
Dublin, County Dublin, Ireland
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About me
Customer Transformation Manager | EY Consulting
Education
Dublin Business School
2003 - 2010Bachelor of Arts (BA) Psychology
Experience
Capita
Jan 2008 - Mar 2012Acting CEO/Comreg Escalation Manager
Jan 2011 - Mar 2012Deputy Team Leader Customer Care
Jan 2008 - Dec 2010
Firstsource Solutions Limited
Apr 2012 - Dec 2014Senior Executive Process Excellence
HCL BPO
Jan 2015 - Oct 2018Associate Process Manager
Mar 2017 - Oct 2018Senior Executive Process Excellence
Jan 2015 - Feb 2017
Lidl Ireland
Jun 2019 - Jun 2023Senior Project and Process Specialist
TikTok
Jun 2023 - Feb 2024SMB Business Process Strategist
EY
Apr 2024 - nowManager
Licenses & Certifications
- View certificate
EY Marketing - Bronze Learning (2025)
EYJul 2025
- View certificate
EY Microsoft - Dynamics 365 - Bronze Learning (2025)
EYJul 2025 
Project Management Professional (PMP)
Project Management InstituteJul 2019- View certificate
EY Transformation - Delivering Transformation - Bronze Learning (2025)
EYJun 2025 - View certificate
EY Innovation - Agile - Bronze Learning (2025)
EYOct 2025 - View certificate
EY Transformation - Change Management - Bronze Learning (2025)
EYMay 2025 
Certified Six Sigma Green Belt
ASQ - World HeadquartersJun 2013Certified Quality Engineer
ASQ - World HeadquartersFeb 2019- View certificate
EY Artificial Intelligence - Applied AI - Bronze Learning (2025)
EYJun 2025
Volunteer Experience
ASQ Human Development and Leadership Division -Publications Chair
Issued by ASQ - World Headquarters on Jan 2015
Associated with Lukas Cap
Languages
- enEnglish
- czCzech
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