Hana Higgins

Experience

• 

  Einstein Bros Bagels

  Jun 2015 - Aug 2016

  Crew Member

  • Provided customers with service in taking orders and bring their food to them• Skilled as a barista in making smoothies and specialty coffees• Restocked items as needed and kept track of inventory in the store

• 

  PANDA EXPRESS GOURMET CHINESE FOOD

  May 2017 - Mar 2019

  Service and Kitchen Team

  • Maintained required records including food production, inventory, income/expense, meal counts• Responded to customer preferences and complaints with efficiency• Trained new employees as they were hired• Performed translation between staff and customers • Communicated with positive attitude through phone, headset, and face-to-face

• 

  Macy's

  Jun 2019 - Jun 2020

  Customer Service

  • Processed returns to the store and manage in-store pick up orders• Answered customer inquiries and inform them of store policies• Kept store clean, organized, and stocked with items grouped together by brand and prices• Assisted customers with purchase transactions and shipment orders• Helped with inventory by counting items, damaging items, and re-ticketing

• 

  Lenz Family Dental

  Jun 2022 - now

  Dental Hygienist