AKANKSHA ASRANI

Experience

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  Hyatt Regency Mumbai

  Apr 2008 - Mar 2009

  Guest Service Assisstant.

  • Handling the guest’s queries, preferences via telephone.• Responsible to deliver the request at the earliest via contacting various departments.• To ensure the guest is satisfied and delighted.• Responsible to manage the phone lines availed to the guests as per the request.• Attending and coordinating company’s internal and external events. • Handling F and B Services for the various conference meeting.• Keeping track on Monthly reports.• To update and maintain the official bill records of the senior management and sales department. Show less

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  3Global Services

  Apr 2010 - Nov 2010

  Customer Care Officer

  • Assisting UK customers with their bank account related queries• Solving customer queries , assisting with complaints, • Offering products that help customers making their banking easier or save money

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  Jet Airways

  Nov 2010 - Dec 2011

  Cabin Crew

  • Management of Passenger Comfort & Safety • Lead manage Food and Beverage Service Requirements• Ensure Resolution of In-flight Customer Queries and Concerns

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  SPICE JET

  Feb 2012 - Mar 2013

  Cabin Crew Incharge

  • Represent and promote the airline professionally both internally and externally. • Maintaining personal presentation at all times consistent with airline standards. • Use equipment and supplies efficiently and appropriately while suggesting ideas for improvement.

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  Star India

  Aug 2013 - now

  • Handling Front Desk, managing queries from clients and guests visiting the premise.• Handling EPABX, Incoming and outgoing calls and Guest Management..• Drafting letters and emails for company specific requirements.• Voucher preparation, payment follow-up• Cafeteria Management, Handling Housekeeping Team.• Keeping track record of In & Out couriers.• Flight Bookings and daily activities related to administration and co-ordination from the Main Office to the rest of the offices across the country. Show less

  • Front Office Executive and Admin

    Aug 2013 - now

  • Front Office Executive

    Aug 2013 - now