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Karla Kotzer

Karla Kotzer

Customer Service Associate

Followers of Karla Kotzer198 followers
location of Karla KotzerNew Ulm, Minnesota, United States

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  • Timeline

  • About me

    E T Machine Operator at 3M

  • Education

    • Minnesota West, CTC Granite Falls Campus

      2007 - 2008
      AAS Administrative Assistant

      Activities and Societies: Student Senate

    • Southwest Minnesota State University

      2006 - 2011
      BS Hospitality Management -Concentration in Hotel Administration, Psychology Minor

      Activities and Societies: Philosophy Club Vice President, Student Hospitality Organization Member

  • Experience

    • Wal-Mart

      Aug 2007 - Jul 2010
      Customer Service Associate

      Provide outstanding customer service by greeting everyone who comes within ten feet and helping customers. Accurately and efficiently transacting sales, returns, and exchanges, and training new associates in the procedures and policies used. Answer telephone calls, transfer calls, and page when necessary.

    • Ramada Marshall

      May 2010 - Jun 2011
      Front Desk Associate

      Provide guest service and correct satisfaction issues when necessary.Check guests in and out efficiently and courteously, taking payments and performing adjustments when necessary. Ensuring satisfaction by making welcome calls after guest check-in.Answering telephone calls, making reservations and changing reservations, and directing calls.Also work in housekeeping sometimes.

    • Ramada Marshall Inn

      Mar 2011 - Jun 2011
      Assistant to the General Manager

      Perform daily deposit functionsMaintain the cash banksApply checks received to ARReport new hiresFile documentsAssist in front desk operations

    • TPI Hospitality

      Jun 2011 - Jul 2014
      Assistant General Manager

      Assist the General Manager in the hotel's operations, focusing on guest service and satisfaction.Provide outstanding guest serviceResolve any issues guests encounter during their visit

    • Elkay Wood Products

      Aug 2014 - May 2016
      Stiles and Rails Machine Operator

      Operate machinery and equipment Ensure quality of productMold and cut material to appropriate specificationsMaintain a safe and organized work environment

    • 3M

      May 2016 - now
      E T Machine Operator

      Make electrical terminations according to given specificationsOperate machinery and equipment safely

  • Licenses & Certifications

    • CARE