
Dzmitry Snapok
Head of department

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About me
ITIL Expert, VeriSM certified, Professional coach ICU
Education

Belarusian State University
2000 - 2005Engeneer Radiophysics
Experience

Settlement center of the National bank of Republic of Belarus
Jul 2006 - Sept 2014Head of department1) Implementation of the organization's information policy2) Realization of all phases of informational systems lifecycle (internal enterprise systems):-Collecting the requirements of stakeholders;-Preparation of architectural solutions;-Preparation of prototype solutions;-Development of operational and technical documentation;-Planning and implementation of information systems;-Training of users.3) Operation and maintenance of the implemented products- Ensuring the fulfillment of the utility requirements and the guarantee of the implemented systems;-Modification of systems in accordance with the requirements of the organization;-Analysis of the effectiveness of systems;-Monitoring of the functioning of systems; Show less

Sberbank-Technology
Sept 2014 - Oct 2015Business Process AnalystParticipation in projects of implementation and improvement of the IT- processes.The focal direction is "Banking IT-systems maintenance".Implementation and maintenance of processes:1) Incident management;2) Problem management;3) Configuration management (at the stage of preparation of normative documentation of the process);4) Customer complaints management;Took part as Project manager in implementation of the several processes above.

Active Technologies
Oct 2015 - Oct 2017Information Technology Project ManagerProjects related to the audit of information systems of clients with the purpose of their follow migration to the cloud infrastructure of the provider:1) Carrying out meetings with customers;2) Identification of customer requirements and business objectives;3) Formation of commercial offers;4) Planning and calculation of the cost of work;5) Risk management of projects;6) Calculation of profitability of projects;7) Preparation of inspection reports of the clients' informational systems;8) Control over all phases of the project including:8.1) Preparation of technical spesifications;8.2) Preparation of technical documentation (including disign and transition plans and instructions);8.3) Carrying out of systems transition;8.4) Carrying out quality contron by testing and ensuring of requirerments fulfillment;8.5) Carrying out users acceptance tests.9) Preparation of clients contracts and monitoring of their execution;10) Closing of projects;The role of the business analyst of IT services (for individual projects):1) Analysis of the company's strategy in terms of IT services;2) Interaction with Product managers in the implementation of the service strategy;3) Identify the requirements of stakeholders when making changes to IT services;4) Preparation of stakeholders requirements;5) Preparation of testing plans for modified services (in conjunction with R & D) and evaluation of test results; Show less

EPAM Systems
Sept 2017 - nowSenior Project Manager (Delivery manager)
Sept 2020 - nowProject Manager (Delivery manager)
Sept 2017 - Sept 2020
Licenses & Certifications

Professional Coach ICU
Компания "Коучинг центр" - Coach.byDec 2018
ITIL® Service Offerings and Agreements Certificate
EXIN your ICT competence partnerApr 2017
ITIL® Release, Control and Validation
EXIN your ICT competence partnerMay 2017
ITIL® Managing Across the Lifecycle
EXIN your ICT competence partnerJul 2017
ITIL ® Foundation Certificate in IT Service Management
EXIN your ICT competence partnerDec 2016- View certificate

Motivating and Engaging Employees
LinkedInFeb 2020 
VeriSM Foundation
EXIN your ICT competence partnerNov 2018
ITIL® Planning, Protection and Optimization Certificate
EXIN your ICT competence partnerMar 2017
ITIL® Operational Support and Analysis
EXIN your ICT competence partnerJun 2017
ITIL® Expert Certificate in IT Service Management
EXIN your ICT competence partnerJul 2017
Honors & Awards
- Awarded to Dzmitry SnapokITIL Expert Exin Jul 2017
- Awarded to Dzmitry SnapokWinner of the competition "Best young emploee of the National bank" - May 2012
Languages
- анАнглийский
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