Dzmitry Snapok

Dzmitry Snapok

Head of department

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location of Dzmitry SnapokBelarus

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  • Timeline

  • About me

    ITIL Expert, VeriSM certified, Professional coach ICU

  • Education

    • Belarusian State University

      2000 - 2005
      Engeneer Radiophysics
  • Experience

    • Settlement center of the National bank of Republic of Belarus

      Jul 2006 - Sept 2014
      Head of department

      1) Implementation of the organization's information policy2) Realization of all phases of informational systems lifecycle (internal enterprise systems):-Collecting the requirements of stakeholders;-Preparation of architectural solutions;-Preparation of prototype solutions;-Development of operational and technical documentation;-Planning and implementation of information systems;-Training of users.3) Operation and maintenance of the implemented products- Ensuring the fulfillment of the utility requirements and the guarantee of the implemented systems;-Modification of systems in accordance with the requirements of the organization;-Analysis of the effectiveness of systems;-Monitoring of the functioning of systems; Show less

    • Sberbank-Technology

      Sept 2014 - Oct 2015
      Business Process Analyst

      Participation in projects of implementation and improvement of the IT- processes.The focal direction is "Banking IT-systems maintenance".Implementation and maintenance of processes:1) Incident management;2) Problem management;3) Configuration management (at the stage of preparation of normative documentation of the process);4) Customer complaints management;Took part as Project manager in implementation of the several processes above.

    • Active Technologies

      Oct 2015 - Oct 2017
      Information Technology Project Manager

      Projects related to the audit of information systems of clients with the purpose of their follow migration to the cloud infrastructure of the provider:1) Carrying out meetings with customers;2) Identification of customer requirements and business objectives;3) Formation of commercial offers;4) Planning and calculation of the cost of work;5) Risk management of projects;6) Calculation of profitability of projects;7) Preparation of inspection reports of the clients' informational systems;8) Control over all phases of the project including:8.1) Preparation of technical spesifications;8.2) Preparation of technical documentation (including disign and transition plans and instructions);8.3) Carrying out of systems transition;8.4) Carrying out quality contron by testing and ensuring of requirerments fulfillment;8.5) Carrying out users acceptance tests.9) Preparation of clients contracts and monitoring of their execution;10) Closing of projects;The role of the business analyst of IT services (for individual projects):1) Analysis of the company's strategy in terms of IT services;2) Interaction with Product managers in the implementation of the service strategy;3) Identify the requirements of stakeholders when making changes to IT services;4) Preparation of stakeholders requirements;5) Preparation of testing plans for modified services (in conjunction with R & D) and evaluation of test results; Show less

    • EPAM Systems

      Sept 2017 - now
      • Senior Project Manager (Delivery manager)

        Sept 2020 - now
      • Project Manager (Delivery manager)

        Sept 2017 - Sept 2020
  • Licenses & Certifications

    • Professional Coach ICU

      Компания "Коучинг центр" - Coach.by
      Dec 2018
    • ITIL® Service Offerings and Agreements Certificate

      EXIN your ICT competence partner
      Apr 2017
    • ITIL® Release, Control and Validation

      EXIN your ICT competence partner
      May 2017
    • ITIL® Managing Across the Lifecycle

      EXIN your ICT competence partner
      Jul 2017
    • ITIL ® Foundation Certificate in IT Service Management

      EXIN your ICT competence partner
      Dec 2016
    • Motivating and Engaging Employees

      LinkedIn
      Feb 2020
      View certificate certificate
    • VeriSM Foundation

      EXIN your ICT competence partner
      Nov 2018
    • ITIL® Planning, Protection and Optimization Certificate

      EXIN your ICT competence partner
      Mar 2017
    • ITIL® Operational Support and Analysis

      EXIN your ICT competence partner
      Jun 2017
    • ITIL® Expert Certificate in IT Service Management

      EXIN your ICT competence partner
      Jul 2017
  • Honors & Awards

    • Awarded to Dzmitry Snapok
      ITIL Expert Exin Jul 2017
    • Awarded to Dzmitry Snapok
      Winner of the competition "Best young emploee of the National bank" - May 2012