Mohammed Abd El Fattah

Experience

• 

  Vodafone

  Jun 2017 - Feb 2018

  Customer Service Representative

  Interact with customers to provide answers to inquiries involving a company's product or services.

• 

  Abu Dhabi Islamic Bank - Egypt

  Feb 2018 - Oct 2018

  Bank Teller

  Ensure that all transactions are aligned with policies and procedures,.Execute a variety of transactions and services which include accepting payments for different types of accounts, cashing checks, checking account balances, transferring funds.Identify Sales ReferralsEnsure that the cash drawer is balanced with the settlement sheet and recover any shortages /overages.

• 

  Banque Misr

  Oct 2018 - Aug 2024

  Attracting new customers and convince them to use these products.Interviewing and counselling clients and checking their eligibilityMake investigation about the customer before visiting them, to know the customer publicity to expect risk may face the customer.Initial customer evaluation to determine the amount of loan the customer deserve.Following up loan defaults.Analyzing the financial position of clients and making sure of their ability to pay financial dues to the bankFollow-up and analysis of customers' position on payment Show less

  • Customer Service Specialist

    Mar 2020 - Aug 2024

  • Customer Service Manager

    Dec 2023 - Jun 2024

  • Microfinance Specialist

    Mar 2019 - Mar 2020

  • Customer Service Representative

    Oct 2018 - Mar 2019