Ayeman K.

Experience

• 

  Lloyds Banking Group

  Sept 2013 - Aug 2019

  • Product Manager - Savings Products

    Aug 2017 - Aug 2019

  • Assistant Product Manager - Wealth Products

    Nov 2016 - Aug 2017

  • Assistant Manager - Financial Planning and Retirement

    Aug 2015 - Nov 2016

  • Digital Channel Manager - Mortgages

    Mar 2015 - Aug 2015

  • Business Support Manager, Group Director's Office

    Sept 2014 - Mar 2015

  • Strategy and Framework Assistant Manager

    Mar 2014 - Sept 2014

  • Continuous Improvement Manager

    Sept 2013 - Mar 2014
• 

  Catering by Seema

  Jan 2014 - Apr 2021

  Founder & Business Owner

  - Launched a catering business, delivering homemade Pakistani/Indian food weekly to busy professionals and students.- Led pricing and marketing strategies, maintaining a 50% profit margin per food order- Orchestrated E2E customer experiences: managing requests, menu sharing, order handling, delivery, receiving feedback and payments.- Established a Facebook presence with over 500 followers, expanding our online reach.- Achieved a 95% client satisfaction rate through personalized menu customization and attention to dietary/health preferences. Show less

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  CIBC

  Aug 2019 - Jul 2023

  Key Achievements:- Developed comprehensive annual and multi-year strategic and financial plans for the Deposits portfolio, driving growth, profitability and product development.- Collaborated with cross-functional teams, including technology, design, marketing, digital, risk, compliance and legal to ensure successful delivery of product roadmap.- Launched new initiatives and campaigns, improving acquisition, franchising, primacy, customer and balance retention.- Coached, trained and supported professional development of Savings Product team. Show less - Owned and managed the Savings deposits portfolio, including P&L Management, growth, retention, simplification and CX.- Developed offers, campaigns and strategic initiatives to increase sales and grow balances through propensity models and optimized pricing, fostering stable deposit behaviours.- Led key projects from inception to launch – executing product features, promotions, CX enhancements, operational efficiency and other initiatives to achieve business plan objectives- Introduced new & enhanced product performance reporting capabilities and market intelligence.- Optimised multi-channel customer journeys with focus on Digital to improve conversion rates and customer engagement- Conducted market research and analysed the performance of the products, customer feedback, and market trends to identify opportunities for improvement and drive product innovation. Show less

  • Director - Savings Products & Transformation

    Oct 2022 - Jul 2023

  • Group Product Manager - Deposits

    Aug 2019 - Oct 2022
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  OSB Group

  Jun 2024 - now

  Senior Propositions & Product Manager