Dinorah Guajardo

Experience

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  ERICSSON Telecom S.A. de C.V

  Sept 1997 - Nov 1998

  Provide technical support to transmission equipment and fiber optics. In Mexico and Latin America. Perform preventive and corrective maintenance of transmission equipment PDH / SDH. Care Emergency access equipment installed PDH and SDH. Participation in the project network for SDH-CTBC Telecom, Brazil, performing installation, configuration and delivery of equipment STM-1, STM-4, STM-16 Ericsson

  • Technical Support Engineer SDH/PDH

    Mar 1997 - Nov 1998

  • Technical Support Engineer SDH/PDH

    Sept 1997 - Oct 1997
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  BESTEL, S.A. de C.V

  Nov 1998 - Jun 2009

  Regional Operations Manager

  Manage the Operation and Maintenance of Regional Infrastructure of the telecommunications network, within the rules established to ensure quality services to customers. Ensure implementation of procedures in the Operation and Maintenance of Telecommunications Network, as well as monitoring compliance with the objectives and quality standards set out in the scorecard Manage the human and material resources of the areas of transport, switching, IP, Radio Frequency, Inside and Outside Plant of Operations. Assess the scope and risks of work orders that involve elements of the transportation network, and IP Voice & Fiber Optics. Provide technical support to second tier NOC (Network Operation Center) Show less

• 

  Huawei

  Mar 2010 - Jun 2010

  Account Service Manager

  Responsible for Customer Service Management.Identifying Development Needs and SolutionsDefinition of Improvement Strategies.Service Troubleshooting

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  Alocomm Comunications & Services

  Jul 2010 - Nov 2010

  Operations Manager

  Draft Assessment of existing infrastructure to identify areas for improvement.Development of new products and business opportunities.Evaluation of the activities of Operation and Maintenance of Telecommunication Network and Human Resource Management and Material.

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  Ericsson

  Jul 2011 - now

  Secure Operational and Financial performance aligns with Working Level Agreement.Ensure Working Level Agreement and Service Level Agreement fulfillmentEnsure technical needs for all delivery organizations align with WLAFull accountability of the End to End Service Delivery toward customersDrive and Manage continuous improvement Create and Ensure Customer Value and satisfaction through efficient service delivery.Ensure Service Delivery ExecutionManage and balance resources, cost, and competence needsManage and Follow up the financial forecasts and optimize their utilizationManage Work Level Agreements and fulfill their executionManage Customer EscalationsTake corrective actions to apply Service Delivery strategies providing value added to the deliveries

  • Improvement and Performance Manager

    Feb 2017 - now

  • Service Project Manager

    Jan 2016 - Jan 2017

  • Operations Manager

    Oct 2013 - Dec 2015

  • Line Manager

    Jul 2011 - Oct 2013