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About me
Country Operations Manager
Education

Imperial College London
2010 - 2014Master’s of Engineering Mechanical Engineering Second-Upper Class HonoursActivities and Societies: Finance Society, Squash Club • Modules: Vehicle Engine Technology, Vibration Engineering, Finite Element Analysis, Statistics, Finance Management, Computation Finance, Embedded C for Microcontrollers.• Successfully verified a 1D MATLAB simulation of ultrasonic acoustic levitation in Finite Difference Time Domain for final-year project using Laser Doppler Vibrometry (2014).• Designed and developed a prototype hoverboard as part of the Rio Tinto Sports Innovation Challenge, that aimed to define the future of… Show more • Modules: Vehicle Engine Technology, Vibration Engineering, Finite Element Analysis, Statistics, Finance Management, Computation Finance, Embedded C for Microcontrollers.• Successfully verified a 1D MATLAB simulation of ultrasonic acoustic levitation in Finite Difference Time Domain for final-year project using Laser Doppler Vibrometry (2014).• Designed and developed a prototype hoverboard as part of the Rio Tinto Sports Innovation Challenge, that aimed to define the future of Paralympic Ice Hockey; awarded second runners-up for poster presentation (2013). Show less
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Anglo-Chinese School (Independent)
2002 - 2007International Baccalaureate Diploma 39 pointsActivities and Societies: Swim Team (2002 - 2007), Student Council (2006 -2007), Prefectorial Board (2003 - 2005) -
Experience
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Singapore Armed Forces (SAF)
Dec 2008 - Nov 2009Company Second-in-Command• Co-chaired weekly company meetings to bring commanders up-to-date on the company's deployment and preparation status for upcoming operations and exercises.• Supervised the deployment of company vehicles and troops during a bilateral military exercise.• Planned and coordinated manpower allocation for operation and training exercises, and oversaw the timely maintenance of 60 vehicles to ensure operational deployment.• Organised physical fitness trainings to upkeep soldiers' fitness and hone their use of weaponry through live-firing practices. Show less
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Anglo-Chinese School (Primary)
Jan 2010 - Sept 2010Substitute Teacher• Assigned to co-teach 2 Science classes of the Gifted Education students on a regular basis.

Pratt & Whitney
Jul 2012 - Sept 2012Repair Engineering Intern• Independently designed 4 compressor blade mounts on Computer-Aided Design (CAD) software through blueprint analysis, which improved measurement accuracy of the coordinate measurement machine.• Sampled engine blade corrosion rate data to aid in future engine development.

RBC Royal Bank Of Canada
Jul 2013 - Sept 2013Corporate Advisory Analyst Intern• Researched and produced 10 company profiles, a sector profile on Indonesia's electricity infrastructure, and tri-country IPO comparison (HKEx, IDX and SGX) for client reference.• Assisted in information memorandum preparation for 4 mandated M&A deals.• Prepared 2 trading comparables focusing on coal mining and retail industry by evaluating target company's EV/EBITDA, EV/Sales, and P/E ratios against their competitors.

Flowserve Corporation
Jan 2015 - now▪ Provide leadership and strategic direction for Malaysia aftermarket and services operations, whilst collaborating with senior leadership to align with overall business strategy.▪ Drive sustainable growth and profitability in support of regional financial and operational metrics. ▪ Manage country-level budget and ensure financial metrics are achieved through close, constant collaboration with supporting functions.▪ Build and maintain strong relationships with key clients and vendors while addressing issues and concerns. ▪ Support in-country business development opportunities by working with Sales to implement business development strategies and identify new markets and/or potential partnerships.▪ Oversee day-to-day operations to ensure efficiency and productivity.▪ Identify, assess, and mitigate business and operation risks.▪ Accountable for quality control, continuous improvement, and reportings. Show less ▪ Coordinate with various cross-functional teams to support fixed fee equipment reliability improvement, and oversee execution of contract deliverables.▪ Manage On-Time-Delivery (OTD) of equipment with regional factories and repairs from local workshops while optimizing cost and ensuring quality. ▪ Govern fixed fee contract profitability, inventory, and overheads to achieve sustainable y-o-y operating margin through constant communication with various functions.▪ Manage performance, career development, and account for the responsibilities of 4 Field Service Engineers deployed full-time to ExxonMobil Malaysia's assets to support equipment monitoring, installation and commissioning. Show less ▪ Reviewed and approved technical drawings prior to release for manufacturing whilst implementing controls to minimize drawing error escapes and ensure Quality of Engineering.▪ Planned and managed the capacity of a team of 4 engineering drafters to support technical clarifications and requests from 7 regional workshops.▪ Increased team productivity from 73% to 80% through streamlining team efficiency, resulting in at least USD200k cost savings as part of Flowserve's Green Belt certification. Show less ▪ Supported Sales Engineers with technical proposals for clients in Australia, Brunei, New Zealand, Philippines, Singapore, South Korea, Taiwan, Vietnam, along with Life Cycle Cost analysis, to quantify value and long-term savings for clients' operations.▪ Attended site visits (locally & overseas) with client's technical & maintenance teams to conduct root cause failure analysis on pumps and proposed technical resolutions to improve equipment reliability and operability.• Presented Flowserve's technical capabilities at customer forums, including the advantages of standardizing of firewater pumps to promote parts interchangeability and inventory reduction. Show less
Country Operations Manager
Nov 2023 - nowOperations & Account Manager, Aftermarket Services & Solutions - Asia Pacific
May 2020 - Oct 2023Design Engineering Supervisor, Aftermarket Services & Solutions Engineering - Asia Pacific
Oct 2017 - Apr 2020Technical Solutions Engineer, Aftermarket Services & Solutions Engineering - Asia Pacific
Jan 2015 - Sept 2017

ExxonMobil
May 2020 - Sept 2023Fleet Manager (secondment)▪ Technical and commercial liaison between Flowserve and ExxonMobil as part of industry's firstFixed Fee maintenance contract for both pumps and mechanical seal, with objective to increase equipment reliability and optimize client's inventory.▪ Engage various offshore platform stakeholders to identify maintenance practice gaps, advise improvements, and implement industry best-practices.▪ Coordinate Flowserve's field service support to ensure quality installation and commissioning of equipment to eliminate errors; thus far overall Mean Time Between Repair (MTBR) of equipment have increased by 4.5 months.▪ Collaborate with client's technical team to eliminate frequent equipment failures though root cause analysis, and implement upgrades through review with Flowserve's Engineering team.▪ Advise and plan client's optimal inventory level based on Just-in-Time or Just-in-Case stocking philosophy according to equipment criticality and acceptable downtime, in order to reduce inventory levels by 40%.▪ Prepare and present quarterly KPI and MTBR performance updates, and root cause failure and resolution forward plans to client's senior management to maximise equipment availability.▪ Coordinate multiple training sessions for client's engineers, mechanics, and platform operators to enable coaching and sharing of industry best-practices. Show less
Licenses & Certifications

Further Offshore Emergency Training including EBS and Travel Safely by Boat
SMTC Global, Singapore (OPITO approved)May 2019
Vibration Analyst Category 1
Mobius Institute - Reliability Improvement and Condition Monitoring TrainingOct 2015
Languages
- enEnglish
- chChinese
- caCantonese
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