Bushra Khan

Experience

• 

  Amazon

  Sept 2018 - Jan 2019

  CS Associate

  Worked as a VCSA for Amazon UK for a period of 5 months

• 

  S&A Bespoke

  Mar 2019 - Jul 2022

  Technical Content Writer

  Covering cyber news such as malware attacks, threats, security updates and analysis.

• 

  Loyalty Juggernaut

  Jul 2020 - now

  -Coordinated cross-functional teams to align product features with business goals.-Developed training and documentation, boosting team expertise in product support.-Led project planning, timeline management, and risk mitigation for on-time delivery.-Managed project timelines and quotations with client and internal teams. -Ensured quality standards through thorough QA and reporting protocols.-Leveraged project tools (Asana, Jira, Monday.com) to streamline workflows and boost productivity.-Delivered responsive support, achieving high customer satisfaction and SLA compliance.-Advocated for customers by relaying feedback to Product and Engineering for feature improvements.-Guided customers on best practices to maximize product value and satisfaction. -Delivered SME support to clients and deployment teams, addressing escalations and resolving product issues.-Shared insights on success metrics, workflows, and growth opportunities with customers.-Collaborated on product development, performing testing for systems, tools, and processes.

  • Senior Product Specialist

    Jul 2023 - now

  • Product Specialist

    Jul 2021 - Jul 2023

  • Business Analyst

    Oct 2020 - Jul 2022

  • Business Analyst Intern

    Jul 2020 - Oct 2020