Bushra Khan

Bushra Khan

CS Associate

Followers of Bushra Khan615 followers
location of Bushra KhanAjax, Ontario, Canada

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  • Timeline

  • About me

    Senior Product Specialist at Loyalty Juggernaut B2B SaaS | Product Implementation | Project Management | Loyalty Management System

  • Education

    • Indian School Wadi Kabir (CBSE)

      2006 - 2017
      High school Entrepreneurship/Entrepreneurial Studies 1
    • St.Joseph's Degree & P.G College

      2017 - 2020
      Bachelor of Business Administration - BBA Business Analytics

      Activities and Societies: Specialisation in HR and Finance

  • Experience

    • Amazon

      Sept 2018 - Jan 2019
      CS Associate

      Worked as a VCSA for Amazon UK for a period of 5 months

    • S&A Bespoke

      Mar 2019 - Jul 2022
      Technical Content Writer

      Covering cyber news such as malware attacks, threats, security updates and analysis.

    • Loyalty Juggernaut

      Jul 2020 - now

      -Coordinated cross-functional teams to align product features with business goals.-Developed training and documentation, boosting team expertise in product support.-Led project planning, timeline management, and risk mitigation for on-time delivery.-Managed project timelines and quotations with client and internal teams. -Ensured quality standards through thorough QA and reporting protocols.-Leveraged project tools (Asana, Jira, Monday.com) to streamline workflows and boost productivity.-Delivered responsive support, achieving high customer satisfaction and SLA compliance.-Advocated for customers by relaying feedback to Product and Engineering for feature improvements.-Guided customers on best practices to maximize product value and satisfaction. -Delivered SME support to clients and deployment teams, addressing escalations and resolving product issues.-Shared insights on success metrics, workflows, and growth opportunities with customers.-Collaborated on product development, performing testing for systems, tools, and processes.

      • Senior Product Specialist

        Jul 2023 - now
      • Product Specialist

        Jul 2021 - Jul 2023
      • Business Analyst

        Oct 2020 - Jul 2022
      • Business Analyst Intern

        Jul 2020 - Oct 2020
  • Licenses & Certifications

    • Big Data 101

      IBM Cognitive Class
      Jun 2018
    • Cambridge English level 1 Certificate in ESOL International

      Business English Certificate (BEC) Vantage
      Mar 2018
    • Pillars of Equity Investment

      ICICIdirect - India
      Sept 2017
    • Artificial Intelligence

      Quality Thought
      Oct 2018
    • Reports, Dashboards, and Customer Success in Salesforce

      Salesforce
      Oct 2025
      View certificate certificate