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Duyen Pham

Duyen Pham

Followers of Duyen Pham87 followers
location of Duyen PhamBiên Hòa, Dong Nai, Vietnam

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  • Timeline

  • About me

    Guest Service Agent || Customer Service Gold Performance

  • Education

    • 우송정보대학

      2017 - 2021
      Global hospitality industry hotel and tourism 3.94

  • Experience

    • Woosong University

      Mar 2020 - Jul 2022

      Student Consultant

      • Student

        Sept 2017 - Jul 2022

      • Customer Service Agent

        Mar 2020 - Aug 2021

    • Adagio Premium The Palm Dubai

      Jan 2022 - Dec 2022

      • Front Desk Receptionist

        Jul 2022 - Dec 2022

      • Waitress

        Jan 2022 - Jul 2022

    • VinOasis Phu Quoc Careers

      Dec 2022 - Feb 2023
      Guest Service Agent

    • Novotel Saigon Centre

      Apr 2023 - now
      Guest Service Agent

      Main responsibilities:- Greet all guests and assist them with check-in and check-out - Maintain a positive attitude and friendly demeanor- Respond to all guest questions and requests- Answer and forward phone calls- Manage guest bookings and reservations- Assist with administrative and clerical tasks as needed- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions- Preparing room bills and ensuring prompt payments Show less

  • Licenses & Certifications

    • Certified Customer Service Professional (CCSP)

      American Hotel & Lodging Association

    • Certificate of PCI DSS eModule by Accor

      Accor
      Apr 2023