Ingrid Mitchell, MBA, SHRM-CP

Experience

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  Ramada Inn

  May 2007 - Jan 2008

  Guest Services Supervisor

  Facilitated scheduling, staffing and training for front office. Informed guest of services and amenities.Collected revenue by entering services and charges and obtaining payment. Resolved escalated customer issues in an attentive, efficient, courteous manner.Secured reservations for individuals and groups by checking availability and entering guest information.

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  W Hotels-Dallas Victory

  Jan 2008 - May 2012

  Whatever/Whenever Agent

  Processed and documented guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advised guest of any messages received for them, and send to room if required.Developed and maintained positive working relationships with others and support team to reach common goals. Supervised co-workers to increased room service revenue by motivating them with incentives.Logged all guest requests or issues into the database, contacted appropriate individual or department, and followed up with the guest to ensure their requests were met to their satisfaction for good quality service. Show less

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  CCMC

  May 2009 - May 2012

  Served as a property specialist on the welfare of Association Living in building a better society and also minimize impacts of Deed Restrictions on how the grantee may use the property being conveyed by the deed. Logged all detailed interactions with homeowners including mailing, conversations, payments, and inspections for documentation purposes. Provided suggestions to the group to improve compliance with the rules and regulations and also decrease violations within the community.Executed scheduled visual inspections of the community to ensure that homeowners are following the requirements regarding maintaining the general appearance of their homes and surrounding property. Show less

  • Covenants Coordinator

    Jan 2010 - May 2012

  • Administrative Coordinator

    May 2009 - Dec 2009
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  Texas Power

  Apr 2012 - May 2013

  HR Coordinator/ Project Manager

  Responsible for administrative support duties for assigned managers and participated in activities and training in preparation for entry-level sales and marketing management positions.Executed sales presentations to ensure target market and sales were met. Performed competitive intelligence research to determine market advance to other competitors.Attended networking, marketing, and community events or seminars to represent the company and acquire more knowledge in business development.Filled in as contact between city officials and Texas Power to maximize service income for both parties. Show less

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  M & M Services

  Sept 2013 - Jan 2016

  Human Resources Generalist

  Established and cultivated relationships with candidates, managers, employees, and department directors to fill positionsCommunicated with site managers to understand current and upcoming hiring needsConducted initial phone-screens and manage the entire interview process from sourcing to offerManaged and resolved complex employee relation issues performing effective and objective investigationsProvided performance management recommendations to leadership related to coaching, counseling, career development, and disciplinary actions of employeesHandled employee relations counseling, outplacement counseling and exit interviewingCoordinated and conducted new hire orientation and onboarding trainingMaintained all human resources information and system records including employee handbook Show less

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  PerfectVision

  Jan 2016 - Feb 2019

  Inside Territory Manager

  Accountable for the entire life-cycle of the dealer base which includes recruiting new customers, on-boarding of new employees, and business development while offering solutions to specific products and services.Maintain a good business relationship with new and existing customers by providing excellent service and allocate training to employees to be familiar with the new products and services that we can offer to customers. Measure the performance of the inside sales staff and determine if existing practices and processes are generating adequate sales. Suggest improvement on sales processes as needed, implement improvements, and monitor the impact of these changes over a determined period.Developed multiple partnered retailers from low-growth to high-growth models, including training for management and sales staff. Developed multiple dealer partners into over $1 million+ in overall revenue. Won Visionary Award as overall leader in LSP activations for Q3, 2017 and Q4, 2017. Show less

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  Ally

  Oct 2019 - Dec 2023

  Q4 2022 I'm An Ally Award Recipient

  • Associate Analyst

    May 2022 - Dec 2023

  • Remarketing Specialist

    Oct 2019 - May 2022
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  KAR Global

  Mar 2020 - Aug 2020

  Dealer Solutions Executive
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  Priority1

  Dec 2023 - now

  Human Resources Generalist