Amit Katoch

Amit Katoch

Technical Support Executive

Followers of Amit Katoch6000 followers
location of Amit KatochNoida, Uttar Pradesh, India

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  • Timeline

  • Skills

    AutoCAD
    BPO
    BPO services
    Business Development
    Business Process Outsourcing (BPO)
    Customer Experience
    Customer Relations
    Employee Engagement
    Leadership
    Microsoft Excel
    MIS
    Operating Budgets
    Operational Excellence
    Operations Management
    Operations Process Improvement
    Outsourcing
    Performance Management
    Process Excellence
    Project Delivery
    Project Management
    Quality Control
    Service Delivery
    Service Delivery Management
    Service Desk
    Soft Skills
    Team Management
    Training
    Transition Management
  • About me

    At Ceyone Engineering Services, our dedication to operational excellence has been central to our success, and as Director, I've been pivotal in embedding this ethos across our operations. Our team's ingenuity in addressing operational challenges has been key to fostering an environment that prizes both innovation and efficiency. Reflecting on my previous tenure with several multinational organisations, it's clear that my strategic approach to operations and customer experience has greatly informed my current directorial mandate. With a focus on operational efficiency and customer satisfaction, our organization sets a precedent in service excellence, always with an eye towards exceeding our benchmarks in delivering superior service.

  • Education

    • Jawaharlal Nehru Vishvavidyalaya

      -
  • Experience

    • IEnergizer

      Oct 2006 - Jul 2007
      Technical Support Executive
    • Wipro BPO

      Aug 2007 - Sept 2015
      • Group Leader Operations

        Jul 2013 - Sept 2015
      • Team Leader

        Nov 2012 - Jun 2013
      • Process Trainer

        Sept 2011 - Oct 2012
      • Quality Analyst

        Jan 2009 - Aug 2011
      • Technical Support Associate

        Aug 2007 - Dec 2008
    • Quatrro

      Sept 2015 - Feb 2019
      • Deputy Manager

        Feb 2018 - Feb 2019
      • Assistant Manager Operations

        Sept 2015 - Jan 2018
    • Dimension India Networks

      May 2019 - Mar 2021
      • Senior Manager

        Apr 2020 - Mar 2021
      • Project Manager

        May 2019 - Mar 2020
    • Enphase Energy

      Apr 2021 - May 2023
      • Senior Manager - Operations

        Jan 2022 - May 2023
      • Manager - Operations

        Apr 2021 - Dec 2021
    • Ceyone Engineering Services

      Aug 2023 - now
      Director
  • Licenses & Certifications

    • TTT - Train The Trainer

      Wipro Limited