Willian Lima

Experience

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  Força Aérea Brasileira

  Mar 2005 - Nov 2009

  Aircraft Mechanic

  • Inspection of mechanical equipment, repairs, replacement of parts, and evaluation of parts deterioration• Scheduled maintenance on aircraft, diagnosing mechanical and electrical problems and repairing components• Replacement of defective parts using hand or power tools and examine aircraft spare parts for possible defects• Testing aircraft parts with gauges and other diagnostic equipment• Inspection of completed work to ensure it meets performance standards and recording of all maintenance and repair work Show less

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  Câmara Interbancária de Pagamentos

  Mar 2010 - Nov 2011

  Internship in Change Management and IT Operations

  • Participation in change management processes in the area of software projects and IT infrastructure• Assistance in assessments, planning, and approval of changes to the progress of the standard operating procedure to minimize risks and ensure successful implementations following the best practices of ITIL V3• Development of negotiation skills, communication, work in multifunctional teams, and relationship with all areas• Direct interface with all other IT processes/services• Analysis of the recurrence of incidents and identification of the root cause of problems• Proposition of action plans and improvements. Show less

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  Syncrobot

  Nov 2011 - Mar 2012

  Systems Development Internship

  My career in systems development commenced with an internship at Syncrobot, where I worked on the support and maintenance team for systems used by the Brazilian Institute of Public Opinion and Statistics (IBOPE). This role provided me with the opportunity to work with a variety of technologies.Assigned the tasks of coding a standalone Python application using Django to solve the problems of web application development processes, such as authentication, routes, object-relational mapper (ORM), transmitting the current state of the terminal to the middleware from the message queue to get the data processed by the application server in real-time. Show less

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  PCI Integrated Management Services

  Mar 2012 - Dec 2012

  Software Developer

  I've initiated my work at PCI Integrated Management Services to provide ongoing support and maintenance for the back-end Enterprise Resource Planning platform. After 3 months in the office, I was given the responsibility of implementing new features in PHP on the client's E-commerce sites, modeling and maintaining the database. I also participated in refactoring tasks to improve Software performance, review code quality, and improve usability. The key to achieving this goal was implementing automated tests and working as a motivated team.We use a variety of technologies including Microsoft SQL Server, .Net, Visual Basic 6, Crystal Reports 8, Wordpress, PHP, Javascript, and HTML in a challenging environment. As a small team, we deliver many features under tight deadlines, often using cutting-edge technology and following the Scrum framework. Show less

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  Camisaria Colombo

  Mar 2014 - Apr 2018

  E-Commerce Project Coordinator

  • Led for implementing the strategic plan for Retail Digital Commerce and marketplaces, such as B2C for Mercado Livre, Extra, and Walmart, B2B for Group Privália• Coordinated the work of a partner agency in SEM, SEO, CRO, campaign management, and display using artificial intelligence and affiliate management• Responsible for managing the customer base management in the company's relationship area and implementing the entire CRM strategy for Salesforce through email marketing and SMS actions• Contributes to the management of the virtual store's KPIs, such as conversion rate, average ticket, number of sessions, and ROI• Management of front-end and back-end projects (Desktop, Mobile and App)• Implemented Omnichannel in 250 stores for digital order picking• Leadership with the intelligence sector in the search for insights, innovations, and cost reductions without impact on performance Show less

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  CoreBiz

  Apr 2018 - Dec 2019

  Project Manager Digital Transformation

  In my role as a Project Manager, I spearheaded initiatives to identify opportunities and implement improvements in e-commerce operations, focusing on increasing transactions and boosting customer conversion rates. Overseeing more than 20 e-commerce projects across four Latin American countries, I collaborated with high-profile clients such as Samsung, Walmart, Sephora, Sony, and Philip Morris. Among these, the Samsung project stands out as a significant achievement due to its complexity and scope. Despite a tight deadline, I successfully delivered a fully functional virtual store, managing intricate product catalog configurations, seamless payment and logistics integrations, and cross-functional teams spread across Mexico, Brazil, and South Korea Show less

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  Tok&Stok

  Jan 2020 - Mar 2021

  Digital Commerce Senior IT Manager

  At Tok&Stock, I managed digital products and contributed to transformative e-commerce platform projects, including the complete redesign of the online store for desktop and mobile. I spearheaded the successful launch of the company’s app by collaborating with cross-functional teams such as UX/UI, marketing, CRM, engineering, and full-stack developers. My efforts led to the implementation of innovative features in checkout processes, logistics optimization, and the introduction of an Omnichannel cashback program. By identifying strategic opportunities and proposing impactful improvements in Omnichannel retail operations, I significantly increased transaction volumes and improved customer conversion rates, driving measurable growth in the digital retail space. Show less

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  SAMSUNG

  Mar 2021 - Jul 2022

  Digital Commerce Manager Latin America
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  Wlsmarttech

  Aug 2022 - now

  E-commerce Project Consultant