Sourav Sarkar .

Experience

• 

  Institute of Engineering & Management, Kolkata

  Dec 2009 - Feb 2010

  Industrial Trainee

  Trainee involved in the implementation of PLC’s,PLD’s & understanding the usage of the devices in the industry.

• 

  Infosys

  Mar 2010 - Aug 2010

  Summer Trainee

  Business,Intrapersonal & Interpersonal Skills & Group Discussions.

• 

  Philips Lighting

  Aug 2010 - Feb 2011

  Project intern

  Involved in LED based projects.

• 

  Indian Railways

  Jun 2011 - Aug 2011

  Summer Trainee at METRO RAILWAYS

  Summer trainee involved in the functions & operations of the signals & telecommunication networks of the Metro railways of Kolkata

• 

  Institute of Engineering & Management, Kolkata

  Aug 2011 - Apr 2012

  Project Leader

  Design,Adaptation & Improvisation of LED luminaires for a hospital lighting design; involved in the functions of the communication processes,methodologies

• 

  Nokia

  Jan 2012 - Feb 2012

  Summer Trainee
• 

  Cognizant

  Dec 2012 - Sept 2014

  Was operating as a Senior Systems Executive and- Trained new resources and was involved in the sharing of knowledge with the entire team- Maintained zero revenue loss, supervised daily different troubleshooting of server issues- Engaged in direct communication with the customer, discussing and updating daily activities Responsible for knowledge transfer and coordination among the different departments.Provided infrastructure management, user administration & performance tuning.

  • Senior System Executive

    Nov 2013 - Sept 2014

  • Graduate Engineering Trainee

    Dec 2012 - Nov 2013
• 

  Reserve Bank of India (RBI)

  Feb 2015 - now

  Managing customer relations effectively to drive positive customer experience- Undertaking end-to-end responsibility for delivering on all aspects related to Customer Management, Demand of Cash fulfillment, Logistics, and Optimization as per the internal norms of the company.- Managing special cases related to Banking Cash projects such as liaisoning with different departments for cash requirements.-Supports the Banking Cash (BC) team in leading a direct and indirect workforce to improve volume, quality, and cost goals via a range of pre-defined metrics in the strategic plan- Direct liaisoning responsibility with different departments, cooperatives, employees, and other Government organizations to maximize the team’s output and ability to meet exacting targets within a very fast-paced / time-critical and demanding environment- Managing and driving staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects.- Monitoring real-time schedule adherence, and responsible for meeting and exceeding performance targets for the team.- Analyzing key levers of the business to identify trends and proactively taking action to eliminate root cause defects Show less Accountable for handling Legal Projects, Operations & Compliance Management- Liaisoning with advocates for identifying process gaps & assisting in sensitive legal projects, working through deadlines.- Frequent interaction with Senior Advocates, Advocates, Legal Consultants to collect case-specific sensitive documents & analyzing the same to help improve the efficiency of the Litigation Management System.- Assisting senior officers by providing insights to better compliance & inventory management.- Working hands-on on various techno-commercial-legal projects, devising staging plans, tracking costs, and implementing changes- Preparation of monthly Demi-Official Letters, monthly case lists based on capacity constraints and case priorities, and ensuring 100% fulfillment of the same. Show less The role included driving excellence in payment systems & vendor management and deadstock verifications through cost optimization, procedural improvement, and cost reduction projects:• Restructuring entire payment system ECS-to-NEFT at E-Kuber for almost all payments including vendor retail payments, tax payments, emergency payments, security & earnest money deposits leading to ~15% reduction in overall costs.• Streamlining of vendor empanelment, Property scrutiny & verification operations & reducing Lead time for sensitive disbursements by ~20%• Responsible for ensuring zero errors during NEFT/RTGS of high-value transactions.• Standardization and rationalization of payment workflows & segregation of vendor list property wise and demand wise. Show less

  • Assistant Manager

    Feb 2024 - now

  • Senior Administrative Assistant

    Mar 2020 - Feb 2024

  • Legal Administrative Assistant

    Apr 2018 - Mar 2020

  • Financial Administrative Assistant

    Feb 2015 - Mar 2018