
Kim McLean
F&B Manager

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About me
Corporate Strategist | Learning and Development | Jack of Trades | Deep Hospitality Roots | Passion for Investing in Clients Success
Education

University of Houston
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Experience

ARAMARK
Jan 2003 - Jan 2006F&B ManagerManaged 9 Amigos Restaurant & Bar during Astros Seasons. Key Contributions: Played key role in stage set-up at main concourse bar for ESPN broadcasting of 2005 Astros World Series game—1st World Series game held in Texas. Managed 22 club level bars at Reliant Stadium during football games including Big 12 Championship in 2005, which drew 71,000 attendees. Drove party-level suites sales and oversaw operations during Rodeo events.

Hyatt Regency
Jan 2006 - Jan 2009Assistant Hotel Manager, F&B, Director of Outlets, Beverage ManagerEarned rapid promotions culminating in Assistant Hotel Manager, F&B role; charged with driving F&B hotel operations for 977-room hotel. Led weekly F&B staff meetings. Met weekly with wine representatives to increase product knowledge; coordinated wine seminars for staff. Facilitated customer service training. Key Contributions: Managed F&B segment of hotel’s $40M remodel including lobby bar redesign project. Played key role in renovation, training, and transition into new restaurant concept, Don Shula’s Steakhouse. Reduced beverage costs 4% by designing control system for hotel beverage inventory. Improved F&B quality, boosted customer service scores, and increased revenue by restructuring F&B division. Marketed F&B outlets to transient and local guests through targeted publications, promotions, and events. Chosen by Corporate Hyatt to serve on F&B opening team for San Antonio’s 1,000-room hotel. Show less

ELI Marketing
Jan 2008 - Jan 2012Freelance Project ManagerPlanned and played integral role in organizing events for up to 2000 participants, working on contract basis. Performed as liaison between 3rd parties, organizers, and management regarding all aspects of programs and special events. Negotiated contracts, hired talent, managed meet & greets, and designed room décor layout. Key Contributions: Maxim’s Superbowl Celebration in 2011 & 2012ESPN’s Private Superbowl Tailgate Event in 2011Anadarko Holiday Gala in 2008, 2009, 2010 & 2011 Show less

The Woodlands Resort and Conference Center
Jan 2010 - Jan 2012Director of OutletsOversaw 250-seat restaurant, hotel bar, room service, pool bar, and café operations. Coordinated resort’s activity program and entertainment schedule. Coached and motivated staff to meet position expectations. Key Contributions: • Analyzed quarterly budget reports to identify operation improvement opportunities. • Reduced payroll expenses 25% by restructuring payroll and cross-training employees for more efficient use of labor. • Reviewed and altered restaurant menu design and buffet selections to maximize revenue and customer satisfaction. • Improved resort summer program by researching current trends and implementing more kid-friendly activities daily to attract more families. Show less

Corporate Events & Occasions
Apr 2012 - Mar 2016Meeting Planner, Contractor to Shell OilContractor to Shell OilManage meeting & event planning efforts for key client Shell Oil. Orchestrate all logistics including travel arrangements, accommodations, print materials, website registration, team-building, meet & greets, venue evaluation, security, speakers, trade shows. Negotiate vendor contracts. Prepare and administer budgets of up to $300K. Inspect venues for adherence to Shell safety policies. Key Contributions: • Secured $550K to date in event cost savings for Shell Oil through diligent vendor negotiations• Sole planner for Wells training events, restructured processes to streamline and reduce costs• Overall management of 300+ events to date• Projects include:- Global IT Leadership Conference, including Top 150 Shell IT Executives - Cardamon First Oil Celebration, two cities - 850+ attendees- Emergency Response Exercise, involving both internal staff and external government officials- Deer Park Fun Run, overall race logistics - 1900 registrants, 25 volunteers Show less

North Events
Mar 2016 - Mar 2022Senior Program Manager· Work closely with key client, Microsoft HR Learning & Development, in producing their global, regional and annual onboarding programs for recent college hires· Plan and produce large scale events for corporate clients to meet their objectives and positively represent their brand initiatives · Manage project budgets from $30,000 up to $4 million · Prepare and present timelines, estimates and budgets for multiple projects simultaneously· Source, negotiate and manage all vendor partnerships through duration of projects· Hire, train and manage onsite staff to ensure efficient and successful execution of each project· Track and prepare final invoicing while managing and maintaining project budgets· Experience working with numerous event tools to include EventPoint, SalesForce & Session Builder Show less

Wier Commercial Construction
Mar 2022 - nowAssistant Project ManagerStarted in Estimating analyzing drawings, geotechnical reports and specifications on multiple projects to gain a thorough understanding of scope. Collaborate with vendors in all trades to build competitive estimates for every proposal. Transition to field operations managing projects from pre-construction through completion.
Licenses & Certifications

ASTA Verified Travel Advisor (VTA) 1 Certification
ASTA - American Society of Travel AdvisorsJan 2022
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