Kerttu Saar

Experience

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  Estravel Group

  Oct 2016 - Dec 2018

  Travel Agent

  Communicating with clients via telephone and e-mailSolving problems regarding bookings, reservations, visas, insuranceSelling travel packages and tourism servicesKnowledge of different reservation systems (Amadeus, TORU, UF, online backend)Managing documentation

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  Russo Farming

  Feb 2019 - Jun 2019

  Farmhand

  Worked as a farmhand working on various tasks related to cucumber and pumpkin picking and packing, plant training and pruning, and operating farming machinery. Working continuously in extreme weather conditions and possessing the ability to operate farming machinery effectively.

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  Programmed

  Jun 2019 - Jun 2020

  Contractor

  As a Road Worksite Labourer and Equipment Operator I was responsible for performing various tasks related to road construction and maintenance, including spotter duties, operating rollers, and working in extreme weather conditions. This position required a strong work ethic, the ability to work well in a team, and a commitment to safety.

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  CSBP

  Jun 2020 - Apr 2022

  Despatch operator

  Operated losing stations and the export of product, oversaw the product quality, learn mechanical and electrical plant areas, troubleshooting, writing and authorising repair and safety permits and documents and handling chemicals safely.

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  Estravel Group

  Oct 2022 - Jun 2023

  Travel Consultant

  Communicating with clients via telephone and e-mailSolving problems regarding bookings, reservations, visas, insuranceSelling travel packages and tourism servicesKnowledge of different reservation systems (Amadeus, TORU, UF, online backend)Managing documentation

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  Linnworks

  Jan 2024 - now

  Techincal Support Engineer

  Linnworks is an ecommerce inventory and order management software that helps retailers automate processes, reduce costs & grow their business. My responsibilities encompass a wide range of technical support tasks aimed at resolving issues promptly and efficiently while maintaining high levels of customer satisfaction.- This includes taking ownership of customer issues reported and seeing problems through to resolution.- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Show less