Roger Praca

Experience

• 

  Kingsley's Deli

  Jan 2010 - Aug 2014

  Assistant Manager/ Deli Clerk

  • Established detailed work schedules for employees• Created an orientation program for all new hires• Installed a six-sigma system, which helped prevent workflow bottlenecking• Maintained inventory and assisted with payroll• Utilized foreign language skills to help manage disgruntled customers

• 

  Clearwater Excavating Corp

  Jun 2013 - Nov 2016

  • Maintained inventory and assisted with payroll using Sage Timberline software• Performed quality assurance checks on machinery• Utilized customer service skills to handled phone calls and process delivery orders • Installed and sustained residential landscaping • Managed and supervised 1-3 workers at any given time

  • Office Manager

    Jul 2016 - Nov 2016

  • Crew Member

    Jun 2013 - Jul 2016
• 

  Quest Behavioral Health

  Sept 2015 - Dec 2015

  Intern

  • Created a strategic evaluation plan for each department within the Company • Developed skills in environmental scanning and SWOT analysis • Held weekly meetings with management to discuss personal findings• Presented a final presentation to the President/CEO of Quest- and every employee- to assess the company and recommend future endeavors

• 

  Western Connecticut Health Network (WCHN)

  Nov 2016 - Feb 2018

  Patient Access Liaison 1

  Below are a few examples of my experiences and skills learned in the finance department of WCHN. • Perform patient registration and insurance eligibility functions• Cooperatively work with a team in maintaining confidential documents in accordance with legal requirements• Serve as an advocate and trusted advisor for patients and families• Support management in training individuals during transition from antiquated systems to Ceridian HRIS software• Hosted an educational session regarding the cost-benefit analysis of insurance claims• Drive consistent workload under hard deadlines and high-pressure situations• Utilize critical thinking strategies to successfully problem solve in a fast-paced environment• Field phone calls though our 1-800 Benefits Line • Complete tasks in an organized, detail-oriented manner to facilitate productivity• Ensure patients and families receive excellent customer service through strong interpersonal and communication skills Show less

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  Nuvance Health

  Feb 2018 - Mar 2020

  Pre Registration Specialist II
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  Stamford Health

  Mar 2020 - now

  • Revenue Cycle Manager, Training & Optimization

    Dec 2022 - now

  • Assistant Manager Revenue Cycle Optimization

    May 2021 - Dec 2022

  • COVID Vaccine Registration Supervisor

    Jan 2021 - May 2021

  • Revenue Cycle Coordinator

    Mar 2020 - May 2021