Ricardo Jimenez

Experience

• 

  World Savings Bank

  Feb 2005 - Sept 2007

  Senior Customer Service Representative Supervisor

  World savings Bank was Golden West Financial's subsidiary and was established in Madera, California, in 1912. World Savings offered Savings and Loans until was adquired by Wachovia bank in 2006.Leadership and excellent knowledge of branch operation led to promotion to Supervisor where I had the opportunity to coach and train the front line employees. Developed different strategies with mortgage loan officers and financial advisor to increase sales and leads from staff. Worked closely with branch manager on ways to utilize our budget better and how to meet monthly goals. Responsible for the branch Internal Risk Mitigation audits and control of inventories. Show less

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  Wachovia, A Wells Fargo Company

  Sept 2007 - Aug 2009

  Service Transactions Specialist

  Wells Fargo was funded in 1852 and is the third largest bank in the US with 1.95 trillion in assets.Worked directly with customers to asses financial needs and resolve complex issues related to theiraccounts. Opened new personal, business, Trust and IRA accounts for clients explaining all the benefits of the products making sure that their needs were covered. Coached and trained new employees with technology systems, policies and techniques on how to overcome objections. Responsible for weekly branch meetings to motivate staff and share strategies on how to meet our goals. Show less

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  Alliant Credit Union

  Aug 2009 - Jan 2018

  Alliant Credit Union is the eight largest credit union in the US with $9.7 million in assets. Named best credit union of 2018 by Nerdwallet. Great place to work certified since 2017.Responsible for the origination, processing and funding of consumer, Home equity loans generating an average of $700k in loans each month. Worked with members, dealerships and handled the relationship management of groups like Tesla, United airlines to generate revenue for the credit union and build strong relationships. Processed and underwrote loan applications by evaluating risk and analyzing applicants income, tax returns and credit reports. Initiated and developed a solid direct lending relationship with local autobrokers and RV dealerships that resulted in an big increase in loan applications for the branch each month. Created an internal loan procedure that helped the branch loan consultants to improve their loan audits resulting in no loan deficiencies since 2015. Supervised the daily operations of the branch working closely and having good communication with branch manager.Coached and trained branch staff with sales, operations and computer systems. Show less

  • Loan Consultant

    Jan 2009 - Jan 2018

  • Member Service Representative

    Aug 2009 - Sept 2011
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  TIAA

  Sept 2019 - now

  • Client Services Manager II

    Feb 2024 - now

  • Client Services Manager

    Mar 2023 - now

  • Institutional Case Manager

    Mar 2022 - now

  • Sr. Customer Advocate

    Nov 2021 - now

  • Financial Services Consultant

    Sept 2019 - Nov 2021