Keiko Nimura

Experience

• 

  Tall Mouse Arts and Crafts

  Sept 1998 - Jun 2002

  Customer Service Associate
• 

  Tall Mouse Arts and Crafts Yorba Linda

  Sept 2003 - Jun 2006

  Key Holder

  Supervised 10+ employees; responsible for communicating and executing daily workflow projects and resolve customer service issues.In charge of order fulfillment, inventory control and merchandising for the paper-crafting department.Conduct daily sales audits and analyze and report discrepancies and inefficiencies.

• 

  Delta Technical Coatings

  Jun 2005 - Dec 2005

  International Business Sales/Product Development Intern

  Researched prospective overseas companies for the International Sales team. Assisted the Product Development team with assembling product mock-ups for marketing . presentations.In charge of executing product comparison testing against competitor product.

• 

  Tall Mouse Arts and Crafts

  Jun 2006 - Aug 2012

  Assistant Manager

  As the Human Resources Manager I was responsible for staff scheduling and payroll for the entire store.Assisted the store manager in the recruiting process to build leadership positions within the company.Accountable for ensuring thorough training of new hires in company procedures, cashiering, inventory control, displays and merchandising, ordering and exceptional customer service.Appointed as the in-store Home Decor Buyer in 2009 for all Tall Mouse stores, responsible for the purchasing of product and merchandising execution. Show less

• 

  Blick Art Materials

  Jan 2012 - Jan 2014

  Sales Manager

  In charge of new employee on-boarding program, simplifying complex operations protocol, sales procedures and loss prevention practices effectively to associates.Administered monthly scheduling and execution of store wide interactive product testing and training. Training sessions were completed by the associates within the given time frame and with 95% accuracy.Assist General Manager with analyzing Secret Shop Scoring, Yelp reviews, and customer complaints to improve overall customer experience. Coordinate and participate in local school campus and community outreach events, created positive exposure and diversified customer base beyond current core market. Helped determine focus of sales efforts with store management staff. Sales increased 2% from 2013. Show less

• 

  Shades of Gray Vintage

  Jan 2014 - Jun 2015

  Inventory/Operations Assistant

  Assistant purchasing, inventory management, off site management, product photography for online shops.Organize sales spreadsheets and inventory management for off site sales.Integrate current online only practices within store inventory and operations systems, assist with sales and merchandising.

• 

  Shah Kawasaki Architects

  Jun 2015 - Jul 2021

  Office Administrator
• 

  Susan Lind Chastain

  Jul 2021 - now

  Office Manager / Project Coordinator