Ricardo Bronfman

Experience

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  Junior Achievement Brasil

  Jun 2007 - Jul 2010

  Project & Program Manager

  • Management of national and international projects focused on educating students about entrepreneurship and financial literacy, supervising and motivating dozens of staff members, hundreds of volunteers, and thousands of students. Spearheaded a major project that reached over 50,000 students across the Country.• Fundraised with some of the biggest corporations in Brazil, having meetings and presentations with C-level executives.• Development and execution of surveys applied to volunteers, students, and teachers, followed by improvements in the programs, in accordance with the results of the surveys. • Training of students, volunteers, and staff members at different educational projects in the national territory. • Coordination and implementation of different projects, such as “Management Indicators”, with 27 branches.• Translate, adapt, and test the content of international programs to implement them all over Brazil.• Organization, planning, and budgeting of regional, national, and international events. Show less

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  Resulte Consultoria

  Apr 2008 - May 2011

  Co-Founder | Business Consultant and Business Analyst

  • Responsible for onboarding and providing ongoing consulting for small and medium-sized organizations. • Through data analysis and insights, we helped the leadership of the company to monitor business metrics, giving them the tools for a better decision-making process, boosting their performances and business plan.

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  Fundação Sicredi

  Aug 2010 - Aug 2011

  Technical Advisor | Data Analyst

  • Liaison and support for different teams and offices within the organization. Responded to an array of operational tasks to the development and execution of educational and corporate social responsibility programs. • Developed and monitored management indicators of the programs held nationally, through the Balanced Scorecard methodology; monitored KPIs and reported directly to the senior manager. • Improved at least 25% in the general scorecard from the offices in the first semester working with the new performance tools. Show less

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  Shaarei Bina Israel

  Apr 2012 - Aug 2020

  Administrative Operations Manager

  • Successfully spearheaded over 15 international and internal projects taking care of its planning, budgeting, timeline management, execution, and reports. • Improved the payment processes and cash flow management making it 40% more efficient.• Developed relationships, managing the retention and growth of key donors and partners.• Improved and developed new fundraising strategies.• Worked closely with various stakeholders and reported directly to the CEO.

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  Tenengroup Ltd.

  May 2013 - Dec 2013

  Customer Success Specialist | Sales Specialist - Portuguese and Spanish

  • Responsible for customer service, sales, and community management of the Portuguese and Spanish markets, maintaining and growing the websites and Social Media pages.• Established and developed relationships with influencers increasing brand awareness.• Improved engagement by 35% through localization and Copywriting of high-quality content for Portuguese and Spanish audiences. • Increased sales by 40% on the Spanish market and on the Portuguese market by 25% within the first 2 months.• Data analysis to determine quality trends as actionable insights for the technical department, improving the CX (customer experience), and collaborating with the marketing team. Show less

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  Innodata Inc.

  Jun 2021 - Apr 2023

  • Management and support to more than 15 associates, in different data annotation/collection projects developed for Fortune 500 companies.• Monitoring KPIs for productivity and QA, aside from offering constant feedback to the team, looking for improvement opportunities.• Detecting trends, and presenting weekly reports to the client. • Analyzing and making high-quality judgments over Portuguese and English content, for continuous improvement of the artificial intelligence system from one of the major social media platforms. • Training and onboarding new Content Moderators.

  • Team Manager

    Feb 2022 - Apr 2023

  • QA Lead

    Nov 2021 - Feb 2022

  • Content Moderator | Rater

    Jun 2021 - Nov 2021
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  Fiverr

  Apr 2023 - now

  • MI Shift Manager - Trust & Safety

    Jul 2024 - now

  • MI Specialist - Trust & Safety

    Apr 2023 - Jun 2024