Nasser Ryklief

Experience

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  Business Connexion

  Jul 2006 - Sept 2016

  Systems Engineer\Senior Systems Engineer

  Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to internal staff.Duties:Maintenance & management of the Critical Windows based Server Environment. Maintaining up to date Antivirus levels on all machines company wide.Working on Active Directory accounts, configuration of Desktop & laptops. Managing and monitoring of backups in multiple locations.Providing maintenance support and break-fix solutions.Follow documented processes i.e. implementing change control procedures. Liaising & meeting with external suppliers of IT services.Producing reports for senior managers.Troubleshooting technical problems and implementing solutions.. Supporting a multi-site IT infrastructure of at least 100 employees. Responsible for the fast and accurate troubleshooting of reported faults.Providing technical support via helpdesk systems for a wide range of internal & external applications.KEY SKILLS AND COMPETENCIESHighly organized and disciplined with a passion for Information Technology. A positive, high energy team player.Knowledge of MS AD, DFS, Hyper V, Vmware and Openstack. Having a passion for providing excellent customer service.Customer focused and keen on exceeding expectations. Show less

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  Hewlett Packard Enterprise

  Oct 2016 - Nov 2017

  ITO Service Delivery Consultant III

  HP International Clients support for Active Directory,Exchange and general Server support .

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  BCX

  Nov 2017 - Nov 2019

  Senior System Engineer

  Responsible for virtualization solution support and project roll-outs, high availability and continuity services.> Design and Implementation of server virtualization solutions on several different platforms, this would include Microsoft Windows Hyper-v, VMware vSphere.> Implementation of multi-tenanted highly available (ADC) application delivery controller environments.see less

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  Principa

  Nov 2019 - Oct 2022

  Information Technology Specialist

  Review diagnostics and assess the functionality and efficiency of systemsImplement security measuresMonitor security certificates and company compliance of requirementsOffer technical support to company staff and troubleshoot computer problemsInstall and update company software and hardware as neededAnticipate and report the cost of replacing or updating computer itemsWindows server versions up to and including Windows Server 2019, Windowsworkstationsthrough Windows 10, and networking experience in a complex, multi-vendor network environment.Experience with VMware in a Windows Server environment, Microsoft Exchange and Office 365.Proven experience and success with LAN, WAN, WLAN and WWAN configuration management and administration..Proven background of providing great customer service.Strong documentation skillsHardware and software including SAN, server, and networking solutions.Current Windows Server certifications Excellent customer service skills and ability to communicate with technical and non-technical staff.Ability to work independently and as part of a small team on multiple projects while meeting deadline demands in a fast-paced environment.Skills in analyzing complex problems, troubleshooting and resolving them and ability to create and consistently maintain, reliable systems documentation. Show less