Erick De Lucas

Erick De Lucas

Soporte Tecnico

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location of Erick De LucasPanamá, Panamá

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  • Timeline

  • About me

    Administrador de Sistemas

  • Education

    • Primaria IIEF

      -
      Certificado de Primaria
    • Universidad Tecnologia de Panama

      1999 - 2004
      Tecnico Tecnico en Analisis y Programacion de Sistemas Computacionales
    • Universidad Interamericana de Panamá

      2011 - 2012
      Licenciatura LICENCIATURA EN SISTEMAS COMPUTACIONALES CON ÉNFASIS EN DESARROLLO DE SISTEMAS AVANZADOS DE REDES Y
  • Experience

    • SONSET

      Jul 1998 - Jul 2006
      Soporte Tecnico
    • Citi

      Jul 2006 - Jul 2008
      Soporte Tecnico
    • Farmazona, S.A.

      Jul 2008 - Oct 2011
      Encargado de Seguridad y Servidores
    • Grünenthal Latin America

      Nov 2011 - Jun 2015
      LAN Administrator

      1. Encarga de la Infraestructura ESxi 5.5.2. Soporte a Servidores en general3. Soporte a Usuarios (remotos y locales)

    • Dell

      Nov 2015 - Nov 2016
      Enterprise Technical Support Senior Analyst

      Responsible for providing telephone/email/chat and remote diagnostic technical support to Services account customers for servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.). Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services. Show less

    • CIRSA

      Nov 2016 - now
      Administrador de Sistemas

      Administrador de SistemasAdministrador de Infraestructura Virtual VMware 7/8Administrador de Servicios ADSoporte Sistemas de Almacenamiento HPESoporte a Servidores HPE Serie ProliantAdministrador de plataforma VEEAM v12Soporte a plataforma Microsoft Azure

  • Licenses & Certifications