Erick De Lucas

Experience

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  SONSET

  Jul 1998 - Jul 2006

  Soporte Tecnico
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  Citi

  Jul 2006 - Jul 2008

  Soporte Tecnico
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  Farmazona, S.A.

  Jul 2008 - Oct 2011

  Encargado de Seguridad y Servidores
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  Grünenthal Latin America

  Nov 2011 - Jun 2015

  LAN Administrator

  1. Encarga de la Infraestructura ESxi 5.5.2. Soporte a Servidores en general3. Soporte a Usuarios (remotos y locales)

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  Dell

  Nov 2015 - Nov 2016

  Enterprise Technical Support Senior Analyst

  Responsible for providing telephone/email/chat and remote diagnostic technical support to Services account customers for servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.). Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services. Show less

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  CIRSA

  Nov 2016 - now

  Administrador de Sistemas

  Administrador de SistemasAdministrador de Infraestructura Virtual VMware 7/8Administrador de Servicios ADSoporte Sistemas de Almacenamiento HPESoporte a Servidores HPE Serie ProliantAdministrador de plataforma VEEAM v12Soporte a plataforma Microsoft Azure