Ali Mohammed Ali, CPIM, CSCP

Experience

• 

  Citi

  Aug 2011 - Mar 2012

  Customer Service Specialist

  Citi Bank Duties & Responsibilities- Processing cheque, cash and direct debit payments and withdrawals.- Provide leadership in call center setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal.- Setting up and maintaining customers’ accountsdealing with enquiries.- Direct the development and execution of the call center policies, systems, processes and procedures to ensure consistent application and easy operations.- Promoting and selling financial products and services to customers.- Ensure all reports are prepared and release relevant reports to provide management with timely information to monitor the progress of call center.- Using a computerised system to update account details.- Manages the inbound call center services in order to provide good superior customer service around the clock.- General administration tasks such as maintaining records, opening post and sending letters to customers.-Operating and overseas currency tills-Helping customers with loan and mortgage applications.- Assits in preparing the strategic plan for the services area in the call center to achieve business objectives.- Supervising reports flow maintenance.- Observing and tracking tasks through branches and other departments.- Preparing agents general daily and quality performance reports.- Excute all administrative work given by line manger, faxing, handling the incoming and outgoing formal letters and E-mails. Show less

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  Zonik

  Apr 2012 - Oct 2015

  (Digital Electronics and Solutions & Developments) Zonik Company...Demand Planner...Duties & Responsibilities- Overseas demand planning and management procedures for new and existing products. - Develop and execute product demand plans to meet Company goals. - Provides support in developing seasonal demand forecasts and anticipate customer’s reactions to the promotions and discounts - Develop demand forecasts based on demand patterns and business trends. - Work with customers, sales team and supply chain management to improve forecast accuracy. - Maintains demand plan to ensure cost effectiveness and to meet customer demands - Assists in risk assessment and mitigation activities.Monitor and train other Planners as needed. - Update customers and sales team about product availabilities. - Maintain inventory levels based on future customer demands. - Addresses demand related queries and issues in a timely manner. - Schedule monthly forecast meetings with all customers as required.- Maintain demand planning procedures and systems to improve forecasting accuracy.- Identify areas of improvements and recommend action plans. - Adhere to company rules and regulations. Show less Zonik Company ( Digital Electronics and Solutions&Development ) …Distribution In Charge (Supply chain Department)…(( Duties & Responsibilities ))-Managing all processes and functions within a busy warehouse. -Receives shipment From ZAIN, NOKIA Company through Aramex and DHL. -Managing a team of up to 5 employees within the warehouse. -Coordinating racking and storing. -Prepares the Daily Report for stock in the warehouse. -Maintaining high standards of materials handling. - Prepares the Monthly, Semi- Annual and the yearly Inventory-Responsible for the warehouse security and accountability. -Ensuring stock levels are managed and controlled effectively. -Ensuring compliance with all Health and Safety regulations.-Using automated computer systems to monitor stock control. -Producing incident and performance reports for senior managers. -Making sure that all freight receipts and deliveries are carried out in time.-Scheduling work & rotas tomeet fluctuations in staffing levels &workloads. -Leading, motivating, training and developing staff. -Visiting clients to monitor the quality of service they are receiving. -Updating &maintaining computerized & paper based administrative records. -Responsible for the disciplinary & grievance procedures. -Working with team leaders to review procedures & maximise customer satisfaction. Show less

  • Demand Planner

    Jul 2014 - Oct 2015

  • Distribution Center Supervisor

    Apr 2012 - Jun 2014
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  Raqtan

  Oct 2015 - now

  ( Raqtan Food Service Equipment )... Inventory Control Specialist .... Duties & Responsibilities- To Get the purchase requisition from different departments and forward to procurement department by keeping in view the consumption history, availability of material and lead time.- Material receipt / inspection and get acceptance / rejection from technical Staff.- To Get the arrival Plan of Imported Material and arrangements of containers de-stuffing to avoid any detention & demurage charges.- Keep the identification and traceability of material.- To follow up with procurement department & send back the rejected material to supplier.- Controlling of Material issuance and keep the track record of issued material.- Visit to shop floors / sub stores and keep check on unnecessary issuance / wastage of material. - Material Requirement planning of local & Imported Materials. (MRP Controlling)- Maintain the Tools issuance, returning, inspection and calibration records in SAP.- Highlight the slow moving and no moving parts to Finance. - Physical inventory Cycle count on monthly basis.- Get the Bill of Material from Project Manager and arrangement of material with the consultation of procurement department to avoid any unnecessary purchases.- Get back the material after completion of project and keep it in inventory- Working according to ISO 9001 - 2008 standards.- Complete knowledge of Electrical, Mechanical & Machinery spares being used in Shredder Plant, Scrape Shear Machine, Induction -Furnace, Continuous casting Machine, Ladle, Tundish & Rolling Mill- Complete Implementation of SAP and working from last three year as Power User on SAP as warehouse Manager Show less

  • Warehouses & Operations Manager

    Aug 2018 - now

  • General Inbound & Inventory Supervisor

    Oct 2015 - Aug 2018