Marko Radonjikj

Experience

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  R3 Infomedia Macedonia

  Sept 2004 - Aug 2005

  Marketing Consultant

  Sales pipeline management, developing offers and client presentations, client management, analysis and reporting

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  Babylon Software Solution

  Sept 2005 - Oct 2007

  Marketing Manager

  Led the local market expansion through development of product positioning and targeting strategies, supported the sales team with lead generation through traditional and digital marketing and liaised between clients and the software development team.

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  Stopanska banka AD - Skopje

  May 2008 - Mar 2010

  Marketing Communications Coordinator

  Coordinated external agencies on ATL/BTL marketing campaign development and execution, supported the lending product development teams though market and competition research, planned and managed corporate events and promotions.

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  SWOT Research (SVOT DOOEL Skopje)

  Mar 2010 - Feb 2015

  Managing Partner and Research Director

  Directed and managed numerous customer research and insights projects for clients across telecom, banking, retail, pharmaceuticals, automotive and government sectors. Responsible for account management, project planning, budgeting, liaison with experts, analysis and interpretation of data, presentation of findings and management consulting.Sample of key projects led and managed:- Project for Customer Experience Improvement (Government of R. North Macedonia)- Assessment of Service Delivery (National Employment Agency Serbia)- Best Restaurant and Retail Outlet (City of Skopje)- Customer Experience Excellence (T-Mobile and T-Home)- Customer Experience Research (OTP Bank)- Product Development Research (Pharmanova) Show less

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  IPA European Union funded projects

  Jun 2012 - Jul 2014

  Independent Research Expert

  Supporting an international team of expert consultants in the capacity of Independent Research Expert on two projects funded by European Union's Instrument for Pre-Accession Assistance (IPA):- Evaluation of the provided support in the area of Lifelong Learning (VET and AE)- Further modernisation of the Employment Service Agency (ESA) of Republic of Macedonia

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  Dubai World Trade Centre

  May 2015 - now

  Associate Director - Research & Insights

  Centrally manging all customer insights processes and acting as an internal consultant to the corporate, commercial and customer care functions on design and implementation of bespoke research and data analytics projects.Key projects led and managed:- Design and implementation of Integrated External Customer Experience (CX) and Voice of Customer (VoC) infrastructure- Comprehensive review of the DWTC Economic Impact Assessment Model- Design and management of Internal Client Satisfaction programme- Design and management of various bespoke research projects and customer analytics- Design and implementation of efficient performance-related feedback process Show less