Demosthenes Spiratos

Experience

• 

  Info-Quest

  May 1999 - Feb 2007

  • Service Logistics Manager

    Aug 2005 - Feb 2007

  • Inventory Supervisor

    Jan 2002 - Jul 2005

  • Accounting Clerk at Inventory Department

    May 1999 - Dec 2001
• 

  Multirama S.A.

  Feb 2007 - Aug 2012

  Service Operations Manager

  Reporting to the Technical Manager.The purpose of my role is to ensure the delivery of a high level of quality and service to customers (internal and external).General Duties• Responsible to plan, coordinate and revise the general day-to-day after sales and service processes of the company's Service Center• Ensuring operations run smoothly and uninterrupted (i.e. spares and goods receiving, warehousing, repairing, replacing, picking, invoicing, delivery to the branches and customers)• Negotiation with suppliers, service providers and Communication with stores, colleagues in order to resolve: time, delivery and quality concerns• Supervise the procurement of spares parts and office supplies• Supervise the technical support services for the company's own products (Multirama Desktops, Laptops, Netbooks)• Participate in a wide range projects • Participate in identifying selling opportunities in the area of technical services • Ensuring tasks are completed on time • Supervising administration functions and ensuring paper work is submitted on time • Close liaise with the Accounting, Sales, Legal, IT, HR and Area Managers• Analysis of current methods and procedures and recommendation of better practices and solutions• Designing, developing and implementing performance measures to monitor performance and determine opportunities for improvement• Analyze and Report on departmental performance• Conducting annual performance evaluations for the staff • Communicating company goals to staff • Manage staff resources according to changing needs• Recruitment and selection• Meet annually objectives set by Management for Service CenterActualization Key Projects with success:•Relocation of the Central Service in new facilities (Piraeus)•Implementation new Service Management System - Navision Service of Microsoft (development blueprints, training of users etc)•KPI’s for the productivity of Technicians Show less

• 

  Public (Retail World SA)

  Sept 2012 - Jan 2019

  Service Operations Manager

  Reporting to the Operations and Services Director.Responsible for a team of 30 employees.The purpose of my role is to ensure the delivery of a high level of quality and service to customers (internal and external).General Duties•Sales of Services (Oow Repairs, Spares)•Responsible to plan, coordinate, and revise the general day-to-day after sales and service processes of the company's Service Center and more than 50 Public Stores•Responsible for serving more than 300 Wind Stores and Partners (as outsourced partner)•Ensuring operations run smoothly and uninterrupted (i.e. spares and goods receiving, warehousing, repairing, replacing, picking, invoicing, delivery to the branches and customers)•Negotiation with Suppliers, Autorized Service Providers (ASP) and Communication with stores, colleagues in order to resolve: time, delivery and quality concerns•Manage the procurement of spares parts and office supplies•Participate in identifying selling opportunities in the area of technical services •Manage administration functions and ensuring paper work is submitted on time •Close liaise with the Accounting, Sales, Legal, IT, HR and Area Managers•Analysis of current methods and procedures and recommendation of better practices and solutions•Analyze and Report on departmental performance•Develop annual P/L and Budgets•Conducting annual performance evaluations for the staff •Recruitment and selectionMain Achievements:•>+80% Increase Sales of Services in two years.•>+30% Increase Productivity of Technicians in three years. •Execution new profitable B2B co-operations in the field of After Sales Support•Improvement of Customer Satisfaction•Relocation of the Central Service in new facilities •Implementation new Service Management System - SAP (development blueprints, training of users etc) achieving: (a) service history by item (b) significant automation of production procedures and thus reduction of costs Show less

• 

  G. Manolopoulos Ltd.

  Feb 2019 - May 2024

  Operations & Business Development Director

  G.Manolopoulos Ltd is a Technical company and act as Authorized Service Provider / Repair Center for some of the largest Home Appliances producers: White Goods (WG) / Household Appliances (ex. Refrigerators, Washing Machines, Cookers etc) and Brown Goods (BG) / Appliances (ex. Sound and Vision). Reporting to the Founder / CEO and some of my main tasks are:− Act as a key member of the senior management team, contributing to overall company strategy and decision making by providing insights on market trends, customer needs, and sales performance.− Define and deploy processes for every new business area that links to Operations.− Manage key client relationships and works to build new ones.− Lead sales, marketing, customer-service, and client relationship management teams.− Build and maintains relationships with customers, suppliers, distributors, partners, and vendors.− Identify and develop new business opportunities.− Select prospective vendors and negotiates contracts.Main Achievements:• Signed Service Agreements for the provision technical services as Authorized Service Provider for 11+ new brands (ex. Hitachi, Kydos, Amica, Omnys, Morris, Metz, Tesla etc)• Led the company to new markets by signing partnerships to provide services to Action Cameras (Go-Pro), Electric Scoters (Ninebot Segway), Robots Vacuumns (Viomi).• Developed & implemented new procedures and systems (ex. Service Management Tool for the handling service cases of brand Hitachi)• Re-organized the Network of Local Service Providers / Repair Centers (100+partners) for Brown goods (sound & vision) all over Greece.• Re-organized the Network of Local Service Providers / Repair Centers (60+partners) for White goods (ex. Refrigerators, Washing Machines, Cookers etc) all over Greece. Show less

• 

  Open Academy

  Dec 2022 - now

  Instructor

  OPEN ACADEMY: Changing the world, course by course!Open Academy is an Educational, Non-Profit Organization, founded by people from Education, Technology, Business and Life, with the aim of providing learning improvements and developing the quality of life of all regardless of social or known level, gender and of age.With the promotion of a culture of lifelong learning and the belief that knowledge is valuable only when it belongs to everyone, Open Academy creates quality courses at the most economical price, in the Greek language, enabling everyone to come to contact with the most authoritative and recognized teachers in their kind.As an Instructor I have delivered successful live webinar and online course related to the Digital Transformation.Skills: Training · Lecturing · Digital Transformation · Digital Innovation · Business Strategy · Start-ups · Business Development · Business Planning · Entrepreneurship · Technopreneurship · Business Innovation Show less

• 

  Athens International College

  Mar 2023 - now

  Business College MBA Lecturer

  As part time Lecturer of the postgraduate courses: > MBA in Digital Transformation > MSc in Sustainability Managementwith official recognition and validation by the British Public University of Winchester.Skills: Training · Lecturing · Digital Transformation · Digital Innovation · Business Strategy · Start-ups · Business Development · Business Planning · Entrepreneurship · Technopreneurship · Business Innovation · Business Process Improvement - Sustainability

• 

  PwC Greece

  May 2024 - Jul 2024

  Manager | Advisory | Finance Transformation | Strategy & Business Enablement

  General Duties:• Work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution and develop innovative approaches;• Identify and address client needs; actively participate in client discussions and meetings; communicate a broad range of Firm services; • Collaborate in a team-oriented environment, supervise and coach junior team members, support knowledge sharing, contribute to building a high performing team culture and encourage innovation from team members supporting their ideas and career goals;• Create a positive environment by monitoring workloads of teams while meeting client expectations and respecting the work-life quality of team members; providing candid, meaningful feedback in a timely manner; and keeping leadership informed of progress and issues;• Understand the impact of digital technologies and support clients in modernizing their functions. Ηelp organizations reimagine and transform the way they work leveraging technology through a holistic, business-led approach that delivers tangible benefits and value; Show less

• 

  Westnet

  Jul 2024 - now

  Head of Service & After Sales Support