John Pfleeger, CPM

Experience

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  W.H. Long Rentals, Inc.

  Mar 1999 - Jul 2007

  General Manager/VP of Operations

  Supervise team of 50 employees including property managers, leasing agents, maintenance supervisors, maintenance technicians and accountants. Oversee all property operations including budgeting, purchasing, marketing, vendor relationships, financial analysis, capital projects, employee evaluations and physical inspections. Create agendas and lead monthly employee meetings and annual company awards ceremonies. Successfully lead company through annual external property management company reviews and physical condition audits on multiple properties that utilized institutional loans. Show less

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  Mirus Property Management Group

  Aug 2007 - Jan 2012

  President

  Company Founder and President. Develop and implement business plan, mission, vision, values and company branding. Direct portfolio of mutlifamily and commercial properties with value exceeding $50,000,000. Identify and pursue prospective client leads, effectively promote company services, negotiate terms and secure new business. Develop superior operating systems to fulfill defined owner objectives, preserve the assets and maximize ROI. Analyze terms, negotiate pricing, approve contracts and foster effective merchant relationships. Deliver strong customer service to residents, owners, investors, lenders and vendors. Show less

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  Indiana Apartment Association

  Jan 2008 - Jan 2010

  Board Member

  Elected President of Tippecanoe Apartment Association by industry peers and successfully served three one-year terms. The association experienced significant increases in volunteer participation, an eightfold increase in primary meeting attendance, the successful engagement of national speakers, the formation of a partnership with the American Red Cross and the implementation of a succession platform to better sustain annual election and volunteer turnover. Also served a three year term as a board member of the Indiana Apartment Association which helped pass the groundbreaking reform to the Indiana tax cap system among a number of other initiatives to promote the growth of the multifamily industry. Show less

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  Buckingham Companies

  Jan 2012 - Jan 2012

  Senior Regional Property Manager

  Manage team of 40 employees and supervise all day-to-day operations of a multi-site apartment and commercial property portfolio located in multiple states. Deliver strong customer service to residents, owners, investors, lenders, and vendors. Possess meaningful market knowledge to make well-informed decisions and develop superior operating systems to maximize ROI.

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  Angi

  Dec 2013 - Oct 2021

  Deliver strong customer service to owners, executive teams, marketing departments, individual proprietors, third party vendors, domestic and international call centers.Responsible for expanding and growing the highest valued accounts through strategic planning and identifying growth opportunities.Possess meaningful product knowledge, market research, industry acumen, and an understanding of the competitive landscape to provide well-informed recommendations to maximize ROI.Responsible for the entire sale process including retention, growth, new sales, up sells, eligibility prospecting, customer service and maintaining Salesforce CRM pipeline. Create reports and use data analytics to relay performance of defined objectives and leverage growth opportunities. Maintain routine communication with clients including scheduled calls, monthly reporting, video conferencing, corporate office travel and participation/presentation at annual conferences. Show less

  • Enterpise Program Manager

    Mar 2016 - Oct 2021

  • Strategic Accounts: Corporate & Franchise Account Manager

    Apr 2015 - Mar 2016

  • National Strategic Accounts Manager

    Dec 2013 - Mar 2015
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  KLaunch

  Jan 2022 - now

  Director of Strategic Alliances

  Help build a world guided by effortless connections through initiating and developing client relationships as a global thought leader in communication technologies utilizing an omni-channel conversational AI software platform that drives 1-to-1 conversations at scale. Orchestrate ongoing business strategies that span an entire organizational ecosystem from Quantifiable Advertising, Sales & Marketing Enablement, Customer & Employee Lifecycle Nurturing, Polling/Data Collection/Analytics and Operational Efficiencies. Use communication expertise, data science, and conversational AI technologies to strengthen and build deeper relationships that tangibly unite brands with consumers and businesses leading to exponential outcomes.Utilize data captured through zero party declared testimony, geo-targeted heatmaps, reverse append data collection to understand which behaviors, characteristic & actions lead to the most thoughtful outcomes. Ensure proper privacy and regulation protocols are maintained including HIPAA compliance. Show less