Katie Herr

Experience

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  Swagherr Boutique

  Aug 2011 - Dec 2014

  Owner

  - Directed all facets of day-to-day operations from budget management and administration to completing purchase orders and developing strategic business plans. - Analyzed market / industry trends by attending trade shows throughout multiple states, which aided in sales forecasting and determining seasonal demand; utilized data to adjust prices and reduce overhead and cost of goods sold (COGS).Key Accomplishments:**Forged solid business relationships with more than 100 vendors in the LA Fashion District and built a loyal customer base of more than 800 repeat customers - resulted in increased profitability and YOY sales growth of 25%. **Developed and implemented an integrated marketing campaign that encompassed the company website, social media, email marketing, and innovative customer incentives / promotions. Show less

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  Pinnacle Painting Inc./Pinnacle GC Inc.

  Nov 2014 - Jun 2019

  Human Resources/Administrative Manager

  Oversaw a broad range of duties from executing AP, AR, and customer invoices through QuickBooks to all HR functions. Processed child / spousal support and workers' compensation claims in addition to weekly payroll with ADP; managed separation interviews, background checks, new hire processing, and wage garnishments. Assembled budgets and P&L spreadsheets for each project and monitored expenditures to ensure profitability.Key Accomplishments:**Developed and led a new hire orientation program - secured compliance with state laws and executed onboarding process and background checks.**Achieved 100% success rate concerning audits and inspections by maintaining compliance with OSHA regulations and applicable government laws.**Streamlined a safety & security program with connecting manual, which included bi-weekly tailgate safety talks in compliance with OSHA.**Acted as liaison between employees and management to resolve grievances efficiently; ensured employee confidentiality. Show less

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  DoubleTree by Hilton

  Sept 2019 - Aug 2020

  Guest Services

  Execute the check-in and check-out processes through OnQ software. Secure strong customer satisfaction metrics by resolving guest complaints and concerns expeditiously; develop appropriate solutions through face-to-face and over the phone communication with hotel staff members. Key Accomplishment:**Achieved the highest amount of Hilton Honors® program enrollments and recognized by senior management for top-tier customer service and positive guest feedback / reviews.

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  Timbers Resorts

  Jan 2021 - Oct 2022

  Human Resources Manager

  Recruitment, onboarding, training, staff development, payroll, benefits administration, compliance and all aspects of Human Resources including OSHA and workers' compensation. Safety and wellness leadership, accomplishing the mission through positive leadership, stimulating employee morale, commitment and compliance.** Developed interdepartmental and employee engagement activities to improve overall morale. Created weekly, centralized communication to keep employees informed through creative efforts.** Established multiple employee recognition programs and reward programs which reduced call-outs and improved productivity. Show less

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  Adacel

  Jun 2022 - May 2023

  Human Resource Business Partner

  Oversee all aspects of HR for US operations. Provide managers support for employee relations including performance management, development plans, coaching and counseling. Assist managers in recruiting, hiring and orienting new employees. Interact with Canadian HR to provide overall company HR budgets and employee monthly employee statistics. Approve payroll for the US divisions (2 companies, total of 90 employees). Sole Administrator of the 401K, FSA, HSA and group insurance plans.

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  Loggerhead Marinelife Center

  May 2023 - now

  Director of Human Resources