Alex Poxon

Experience

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  Commercial Union

  Jan 1986 - Jan 1988

  Mortgage Desk

  Placed and packaged mortgage cases and administered full range of of Life, Pension and Investment products.

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  Career Break

  Sept 1988 - Mar 1991

  Career Break

  Lived in Brunei. Provided private tuition to children with learning difficulties in partnership with the International School.

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  Commercial Union

  Jan 1991 - Jan 1996

  Management of 60 staff based in 4 locations across the South East plus annual budget and business plan responsibility. Responsible for the co-ordination and control of 12 staff, including training, daily workflow, compliance and audit controls.

  • Operations Manager

    Jan 1992 - Jan 1996

  • Section Head

    Jan 1991 - Jan 1992
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  Career Break

  Nov 1996 - Oct 1997

  Career Break

  Career break to renovate Victorian home and undertake charity work for Save The Children

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  BNY

  Jan 1997 - Jan 2003

  Assistant Vice President

  UK Retail Funds provided Third Party Administration Services to a number of fund management companies, using the RuFuS in-house processing systemOct 2002 – Dec 2003 – Commercial Manager, responsible for annual budget for Retail Funds. May 2001 – Oct 2002: Reported directly to Managing Director, responsible for special projects. Jun 2000 – May 2001: Managed Client Services team of 6 staff, acting as interface between 8 fund management companies and Retail Funds. Oct 1997 – Jun 2000: Managed distributions and statements processing for PEP’s, ISA’s, Unit Trusts and OEIC’s for five fund management companies and undertook special projects alongside line management duties Show less

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  Platform Home Loans

  Jan 2004 - Apr 2008

  Head of Business Change

  Responsible for strategy and change functions within the originations division of sub-prime mortgage lender.Reporting to the Divisional Director, responsibilities included identifying opportunities for change, leading / supporting cross-functional projects, producing annual business plans and budgets (circa £7.5M) and managing risk reporting.Key achievements included leading the People & Process workstream for Target Operating Model research programme in May 2007; supporting new organisation design in March 2008; Business Champion for quality improvement project in early 2008, achieving 70% reduction in data errors; workstream lead for a number of major projects including Mortgage Regulation, automated offers and the award winning click decision and click application portals. Show less

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  AP Associates (UK) Limited

  Jun 2008 - Jun 2015

  Owner

  Provision of business change expertise to the Financial Services sector.

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  Chartis

  Jul 2008 - Jan 2009

  Business Change Workstream Lead

  Contracted to design the future state generic process for the Commercial Lines division of major global insurance company. Contract renewed twice.• Facilitated a series of workshops with senior staff to design the “to be” process, using LEAN techniques. • Worked with Business Analysts to define the system requirements and with the Programme Manager to develop the business case. • Liaised with Compliance to ensure regulatory requirements (particularly TCF) were captured. • Implemented a series of actions to address issues, including training, system performance and process for a project implemented in April 2008 with poor business take-up. Worked with onshore and offshore development teams to address system defects. • Wrote detailed use cases to support new processes. Show less

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  Towergate Insurance

  Jun 2009 - Jun 2010

  Recruited into new division with the remit of delivering Towergate’s online presence. The role was created to ensure the delivery of operational excellence, both within project and BAU activity. • Managed a team of 3 Project Managers who had responsibility for delivering change within E-division and the 4 e-commerce businesses. • Provided operational support to Sales, Marketing and Finance colleagues.• Produced a change roadmap to end 2010. • Business lead on strategic IT architecture programme and defined the end to end Customer Journey for both online and offline sales. • Responsible for Compliance within the E-division businesses.Acted as Operations Manager for Insurance 4 Car Hire for 6 weeks to ensure compliance and operational controls were implemented following poor audit reports. Show less

  • Interim Operations Director

    Apr 2010 - Jun 2010

  • Head of Operations, E-Division

    Jun 2009 - Mar 2010
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  Consumer Financial Education Body

  Jun 2010 - Jun 2011

  Programme Manager

  Contract position within Government and FCA sponsored body to improve financial awareness across the UK. • Managed the operational roll out of a national face to face service via contracted partners (including Citizens Advice & A4e).• Supported change initiatives within the Telephony & Digital channels. • Stakeholder management, with key stakeholders including the FCA, HM Treasury and 3rd party partners.

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  Lloyds Banking Group

  Jul 2011 - Dec 2011

  Interim Manager

  Contract position within the PPI Programme. • Managed a number of initiatives within the PPI Strategic Redress Programme. • Managed the implementation of controls to mitigate internal and external Fraud across the PPI Programme. • Reviewed credit card terms & conditions to identify historic PPI sales practices.• Extensive communication with various departments including Fraud, Credit Cards, Operations, Marketing and Digital.

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  Lloyds Banking Group

  Apr 2012 - Oct 2012

  Change Manager

  Contract position within the PPI Financial Control and Reconciliations division supporting the design of a strategic automated Payments solution.• Worked with operational colleagues to define requirements.• Managed all Reconciliations-related risks arising from the Payments solution.• Supported the design of an improved accounting model.

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  Barclays

  Nov 2012 - Nov 2014

  Senior Project Manager

  Contract position within the PPI Proactive & Remediation Programme. • Delivered the Straight to Redress project which proactively redressed customers who were known to have been mis-sold PPI. • Designed the processes, created letter templates, produced Procedure Guides and delivered internal communications & training. Also designed processes for deceased customers. • Delivery Manager for 2 remediation work packages, supporting the resolution of queries from operational colleagues, monitoring MI and workflow and ensuring cases were worked within required timescales. • Documented the Governance framework for the Remediation team including all processes, controls and the risk framework. • PPI SME for the project team. Show less

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  Barclays

  Jul 2015 - now

  The Group Chief Controls Office Regulatory team ensures that all regulatory issues and commitments arising from regulator closing letters are managed effectively from identification to closure. • Managed the Issue & Action process for high profile regulatory letters, including the Firm Evaluation Letter from the FCA.• Lead for 4 Regulatory Governance Forums – Risk, HR & Legal, Barclays UK and Corporate Secretariat.• Designed a Programme Management approach for managing the closure of Issues which cross multiple business areas.• Responsible for design and documentation of all team procedure documents. Show less

  • VP, Head of Regulatory Issues Management UK

    Jan 2022 - now

  • VP, Senior Regulatory Oversight Manager

    Jul 2017 - Jan 2022

  • Programme Lead, Corporate Risk & Control

    Jul 2016 - Jul 2017

  • VP, Regulatory Design Lead

    Jul 2015 - Jul 2016