Ibrahim Mohamed

Experience

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  Warrior internet cafe

  Jan 2007 - Jan 2008

  Information Technology Administrator

  My Responsibilities:- Providing technical support and software installation services, software configuration,hardware installation, data backup and contingency planning

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  Development Group Engineering Consultant

  Jan 2008 - Jan 2010

  Accounting Assistant

  My Responsibilities:- Assisting the accounting department by recording and updating their accounting transactions, actively entering data into their system

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  Quba Trading & General Cont. Est

  Jan 2010 - Jan 2012

  Public Relations Officer

  My Responsibilities:- Collaborating with the HR team in their interactions with government authorities and ensuring compliance with legal regulations- Managing visa applications and legal documentation for both employees and the organization

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  Ministry of Justice - UAE

  Jan 2013 - Jan 2016

  Assistant Manager - Data Management Specialist

  My Responsibilities:- Managing and overseeing the database of Al Ain court, including ongoing data categorization, data mining, and analytics efforts- Maintaining the database of Al Ain court- Championing the customer service team, providing leadership and guidance to ensure optimal service delivery

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  The Privet Office of H.H. Shaikh Tahnoon Bin Mohamed Al Nahyan

  Jan 2016 - Nov 2023

  Service Desk & Customer Service Assistant Manager, ERP HR Consulted

  My Responsibilities:As ERP HR Consulting:- Responsible of implementing three Microsoft Dynamic 365 As Human resource Consulting for Human resource, Payroll ME and CRM App .- Preparing documentation for all implementing process (BRA, SDD, User manual)- Responsible for training HR team on how to use D365 App.As Service Desk & Customer Service Assistant Manager:- Engaging with customers through phone or email, recording their inquiries in the CRM software, and maintaining their records- Responding to customers' queries promptly and furnishing them with valuable information and effective solutions- Supplying technical specifications for our products and services when requested- Handling customer service or billing issues by either resolving them at my level (Lvl 0) or escalating them to the relevant department (Lvl 1)- Continuously following up with customers to provide updates and feedback regarding their service requests- Gathering and reviewing all pertinent information to assess the legitimacy and underlying causes of customer complaints, offering Level 1 diagnostic support to the maintenance department- Thoroughly examining insurance policy terms within the contract and providing tailored advice to customers- Proposing enhancements for our products, service offerings, and operational processes Show less

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  Alpha Data

  Oct 2023 - now

  Enterprise Resources Planning Specialist HR

  Alpha Data provide complete end‐to‐end solutions: Networking, Telecommunications and Radio, Structured Cabling, Enterprise Solutions, Audio Visual, Software Development, AutoCAD and Technical Support Centre.