Cheryl Robinson BA(Hons) PGCE ATPI

Experience

• 

  British Shoe Corporation

  Jan 1980 - Jan 1987

  Manager

  Various locations in Greater London Largest shoe retailer in Britain. Manager - (Reported to the Area Manager).My role was to control and manage the company's stores and concessions offering excellent customer service and care, staff recruitment and training, merchandising, budget control, cashiering and bookkeeping. My key achievement was to be one of their youngest managers (achieving management of a concession as soon as I turned 18) and to successfully supervise a store aged 16. I regularly smashed targets and achieved bonuses for staff when they were available. I eventually managed the prestigious two-story store in Ealing Broadway. Show less

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  Evans (Arcadia Group i.e. Burton Group)

  Jan 1987 - Jan 1988

  Leading fashion retailer Supervisor

  (Reported to the Branch Mgr) My role was to assist the branch manager in this £1,000,000 turnover store. My key responsibility was to maintain and improve customer service and care, staff recruitment and training, merchandising, cashiering, bookkeeping, stock control and to be a relief/mobile manager for other stores within the company. My key achievement in this store was staff training and winning the company's competition for top store to sell the company credit card.

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  Recorder Newspapers Ltd

  Jan 1988 - Jan 1989

  Field Sales Representative

  Hounslow. Publishers of one of greater London's weekly free newspapers. Advertising Sales Representative - (Reported to Div Mgr) My key responsibility was to maintain and increase the client base for my area by cold calling the designated area and catchment, to advise clients of their advertising needs, client liaison, awareness and procurement of new business in the area, design and copy of advertisements.

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  Lawrence & Tester Ltd

  Jan 1994 - Jan 1999

  Area Manager

  (Reported to the MD)My key responsibility was to manage seven daily cleaning contracts for the company's prestigious blue chip clients including Clerical Medical, London, John Lewis, and Toshiba. In charge of seven site managers and their staff (approximately 100) and was directly responsible for staff recruitment/training, client liaison, conducting risk assessments, administration, quality control and auditing ISO 9002 quality systems. Improved the quality of service by employing a competent, reliable site manager, excellent client communication, efficient quality control and adopting a pro-active management approach. Show less

• 

  Farnborough College of Technology

  Sept 2004 - Jul 2008

  Farnborough, A non-denominational tertiary further education collegeP-T Lecturer of English - (Report to Head of GCSE)I was teaching GCSE English to adults aged 16+. I have been directly responsible for the preparation, planning and delivery of the whole GCSE English course at a satellite centre. My students have produced results in line with governmental expectations achieving A*- C grades. My student satisfaction and retention is highly rated and management observations have resulted in a grade 2 ('Good' rating on the government OfSTED scale).Sept 2007 - Feb 2008 Supply Desk Ltd, Southampton A teaching agency that covers the Hampshire area. Supply Teacher - (Report to Nicole Anson at the agency)I was teaching on long-term supply at The Connaught School in Aldershot. I have a full timetable and teach PSHE, RE and Careers.Apr. 2007 - July 2007 Easthampstead Park Secondary School, Bracknell.A maintained school in the compulsory sector of educationF-T Teacher of English - (Report to Head of English).I taught all key stages including sixth form and had direct responsibility for a tutor group. I made great progress at the school, quickly winning the respect of my line management by integrating with the staff, conforming to school policy, efficient lesson planning, and engaging with the parents in order to resolve any issues with the students. Show less

  • Lecturer of English

    Sept 2004 - Jul 2008

  • Lecturer of English

    Sept 2004 - Jun 2008
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  John Madejski Academy

  Oct 2006 - Apr 2007

  T Teacher of English

  (Reported to Director of Studies)I taught key stages 3 & 4. My key responsibility was specialist intervention, delivering basic skills to children who are generally low achievers in school. I successfully managed the Reading Challenge programme and the reading ages of the children rose by up to 2 years. I helped to lead a residential PGL trip to the Isle of Wight for the year 11 pupils.

• 

  Thames Valley Housing Association

  Feb 2008 - Jul 2012

  Property Manager

  Managing leasehold properties and delivering services to leaseholers.

• 

  Aster Group

  Jul 2012 - Sept 2012

  Homeownership Coordinator

  Working with leaseholders and shared owners dealing with all their day to day enquiries

• 

  First Wessex

  Sept 2012 - Oct 2013

  Home Ownership Manager

  I am responsible for delivering excellent service delivery to our leaseholders. I deal with all housing management and legal issues.

• 

  The Accent Group

  Dec 2013 - Sept 2014

  Home Ownership Officer

  Delivering a full service to leaseholders including Section 20 Consultations, Lettings, Arrears collection, Solicitor inquiries and general day to day management.

• 

  Radian Group Ltd

  Sept 2014 - Nov 2017

  Leasehold Officer

  I manage all aspects of the legal work involved with leasehold management as well as offer an excellent customer service to leaseholders dealing with S20 consultations, ASB, service charges etc.

• 

  Millstream Management Company

  Nov 2017 - Mar 2018

  Area Manager
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  Thames Valley Housing Association

  Apr 2018 - Nov 2018

  Property Manager
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  Radian Housing Association

  Nov 2018 - Feb 2019

  Leasehold Officer
• 

  Accent Group Ltd

  Feb 2019 - Nov 2020

  Leasehold Specialist
• 

  Sovereign Housing Association

  Nov 2020 - Mar 2021

  Property Manager
• 

  Activate Learning

  Mar 2021 - Jan 2022

  Manager

  I manage a large team of learning support assistants who are dedicated to supporting learners to achieve their qualifications and aspirations.

• 

  Chaneys Chartered Surveyors

  Dec 2021 - Apr 2022

  Senior Property Manager
• 

  Origin Housing

  Apr 2022 - Jun 2022

  Homeownership Manager

  I am a homeownership specialist managing mixed tenure properties

• 

  Guildford Borough Council

  Jun 2022 - Mar 2024

  Leasehold Manager
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  Portsmouth City Council

  Apr 2024 - now

  Manager of a team of Leasehold Service Officers delivering all aspects of property management services to Leasehold, Shared Ownership and Freehold customers.

  • Leasehold Accounts Manager

    Dec 2024 - now

  • Interim Leasehold Services Manager

    Apr 2024 - Dec 2024