Lisa De Mol

Experience

• 

  Thomson Reuters

  Jul 2012 - Jan 2017

  Manage the overall delivery of the customer service experience towards our French Market clients. Responsible for a team of 4 FTE's Responsible for international customer contacts, mainly for the French & Spanish speaking markets, building relationships through face to face consulting contacts and by phone.Deep knowledge of trademark watch products, covering all industriesAdvising and discussing with customers which strategy they should use concerning their trademarks.

  • Team Lead Client Service France

    May 2015 - Jan 2017

  • Product Operations: Trademark Watch Specialist

    Jul 2012 - May 2015
• 

  Clarivate

  Jan 2017 - now

  As a corporate specialist trainer I am in charge of increasing the employees' productivity and quality by teaching (new) skills, knowledge and procedures in order to achieve the company's goals on Revenue Growth and Customer Delight. This by building certified trainings and roadmaps for new and experienced employees.Responsible for supporting the customer journey of key accounts from a client service standpoint as well as well as assisting the customer service front line support teams on complex matters. Show less

  • Business Manager, Customer Success

    Oct 2024 - now

  • Customer Success Operations, Senior Manager

    Apr 2024 - Sept 2024

  • Senior Product Specialist

    Jan 2022 - Apr 2024

  • Product Specialist - Area of Focus: Training & Development

    Jun 2021 - Mar 2023

  • Manager, Client Service Europe France & Italy

    May 2019 - Jun 2021

  • Team Leader Client Service France & Italy

    Sept 2017 - May 2020

  • Team Leader Client Service France - CompuMark

    Jan 2017 - Apr 2019