Mohamed Arzan

Experience

• 

  Hayleys Advantis Limited

  Apr 2012 - Oct 2012

  Junior Sales Executive

  - Organizing sales visits- Reviewing sales performance- Aiming to achieve monthly or annual targets.- Negotiating rates with customers and shipping agencies- Following up on payments

• 

  FedEx

  Feb 2014 - Nov 2021

  * Supporting regional head to set regional goals and targets.*Monitoring the given region along with the regional manager.* Maintaining an existing customer base in the given territory and capturing the entire potential of the existing customers.* Analysing the territory and finding new leads and converting them into opportunities.* Increasing new business to meet monthly targets.* Setting and meeting sales targets to increase revenue and profitability.* Finding ways to ensure efficiency of sales operations in the given region. Show less - Performing Sales related activities.- Follow up of POD, ICR, IIB, ISO, IIA internal files in Sri Lanka Fedex.- Conducting searches for internationally missing packages via email, calls and internal files.- Handing claims with regional office in Dubai for missing and damaged packages.- Handing exceptional customer requests and ensuring the quality of service.- Tracking packages and ensuring delivery.- Assisting customers over the phone and sorting out their issue. Show less

  • Senior Territory Manager

    Apr 2021 - Nov 2021

  • Territory Manager

    Aug 2019 - Apr 2021

  • Inside Sales Development Executive

    Oct 2017 - Oct 2019

  • Customer Service Executive

    Feb 2014 - Oct 2017
• 

  Citypak - Innovation beyond delivery

  Nov 2021 - Oct 2022

  -Overlooked the Control Tower functions in domestic division of Fedex Express in Sri Lanka and represented the Control Tower Manager role from November 2021 to April 2022 in order to align the processes with international standards-Sales Territory segmentation was strategically planned for the financial year to retain and develop customers in each territory.-Established a new customer onboarding process for Citypak to overcome recovery related issue-Implemented a sales customized CRM to monitor the activities of each salesman- Setting up sales targets and KPIs for salesmen and reviewing weekly basis.- Carried out rate revision 3 consecutive months to cover up the additional cost due to operation cost increase while targeting a profitability increase by 10% for each customer.- Decision making on social media marketing coverage (Facebook/Instagram) for Citypak- Set up new branding guidelines and ensured it is followed by the relevant stakeholders Show less

  • Head Of Commercial

    Nov 2021 - Oct 2022

  • Control Tower Manager

    Nov 2021 - Apr 2022
• 

  First Flight Couriers (Middle East) L.L.C

  Nov 2022 - Aug 2023

  Territory Sales Manager

  - Managed the existing client base of Sharjah Territory by attending their inquiries, analyzing on service requirements, and preparing contracts/bids. - Developed a new trade lane from DXB-CMB with expected volume of 20 tons per month-Reached out to more than 50 freight forwarders to expand the DXB-CMB market and generate revenue from Tran-shipments

• 

  Emirates Post

  Aug 2023 - now

  Business Development Manager

  - So far developed the given territory by 500% (AED 60k to AED 300k) within 6 months- Consistently identifying leads and opportunities using sales strategies and generating new business to increase the new business in the given territory- Maintaining solid working relationships with customers by ensuring that their needs are met and resolving complaints in a timely manner.