Jay Uzl

Experience

• 

  Manheim

  Dec 2003 - Jun 2015

  Increased customer satisfaction and operational efficiency simultaneously. Managed both customer-facing and logistic areas of auction including commercial sales, dealer sales, front office, arbitration, vehicle entry, security, condition reports, transportation, operations, mechanic shop, body shop, detail shop, collections, and maintenance. Implemented new processes to increase efficiencies through use of metrics and increased customer satisfaction. Reduced annual expenses by $400k while increasing customer deliverables. Managed auction logistics including vehicle entry, condition reports, transportation, arbitration, detail, shop, body shop, sublet mechanic shop, and lot operations. Managed auction accounting, accounts payable, accounts receivable, and floor plan departments. Responsible for budgeting, forecasting, cash flow analysis, taxes, and capital budgeting.

  • Assistant General Manager

    Jun 2011 - Jun 2015

  • Assistant General Manager

    Jan 2008 - Jun 2011

  • Controller

    Jan 2005 - Jan 2008

  • Assistant Controller

    Dec 2003 - Jan 2005
• 

  Bel Air Auto Auction

  Nov 2015 - now

  Customer Experience Manager

  Increased customer satisfaction and operational efficiency simultaneously. Managed both customer-facing and logistic areas of auction including arbitration, vehicle entry, security, condition reports, transportation, operations, mechanic shop, body shop, detail shop, and lot damage. Implemented new processes to increase efficiencies through use of team development and increased customer satisfaction.