Pantelis Dousouz

Experience

• 

  HP

  Jun 2004 - Sept 2005

  Inside Sales Representative

  The function of the Inside Sales Representative is to provide direct support to the Sales Managers in the ongoing development of existing and prospective company's customers to ensure that the department is able to meet its growth targets.Duties and Responsibilities:• Work with all personnel and outside contacts to satisfy clients and achieve company goals• Maintain work areas in a clean and organized manner• Complete and maintain accurate sales forecasts, data gathering and reports for Business Managers• Develop quotations in cooperation with the Deal Desk Administrator based on identified salesstrategy and information collected from customer or partners as assigned• Conduct ongoing customer needs, analysis, research of customer requirements through first partyresources• Conduct regular customer review calls as per customer review procedure and follow up as necessary• Assist in customer escalation as per escalation procedure Show less

• 

  HP

  Sept 2006 - now

  An operations manager's job is to make sure an organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients. Operations managers also have to do a lot of liaising with other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management .Distribution Account Operations ManagerPartner Engagement / BU Engagement / CoE Engagement• E2E HP Contact for T1 partner• Partner Relationship Management (on Executive Mgmt Level)• Development of understanding of partner organization, practices, business model, financial metrics and core competences • Monitoring of partner operations and compliance• Escalation Management (Process escalations, Senior Mgmt escalations in case of complex cases, tools and processes) • Partner & Internal Stakeholder Relationship Management i.e. quarterly operational quarterly review with BUs & Partners• Project management support in case of partner / BU specific issues• Accountable for KPIsReseller Account Operations ManagerPartner Engagement / BU Engagement / CoE Engagement• Operational E2E responsibility of T2 Channel Process • Drive QBRs with strategic partners• Ensure success of Partner Programs/ ensure effective communications/trainings on programs/tools• Manage key partner escalations / exhibit tracking• Local Sales Operations representative• Lead BU Business/operation review/ marketing & sales• Align with BU on key priorities and drive implementation• Drive operational excellence with CoE for strategic partners & country• Ensure feedback on BU & partner priorities and business needs into process & tool development• Provide coaching/collaboration/consulting to the CoE• Internal Stakeholder Relationship Management - attending BU/Channel internal meeting, quarterly operational quarterly review with BUs Show less An operations manager's job is to make sure an organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients. Operations managers also have to do a lot of liaising with other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management .Distribution Account Operations ManagerPartner Engagement / BU Engagement / CoE Engagement• E2E HP Contact for T1 partner• Partner Relationship Management (on Executive Mgmt Level)• Development of understanding of partner organization, practices, business model, financial metrics and core competences • Monitoring of partner operations and compliance• Escalation Management (Process escalations, Senior Mgmt escalations in case of complex cases, tools and processes) • Partner & Internal Stakeholder Relationship Management i.e. quarterly operational quarterly review with BUs & Partners• Project management support in case of partner / BU specific issues• Accountable for KPIsSales Operations Country ExpertCustomer Engagement / BU & Sales Engagement / CoE Engagement• Act as entry point for repetitive issues or strategic escalations• Consultancy on HP capabilities (B2B portal , VSI, DMFI etc.)• Lead Sales Satisfaction Survey & Customer Loyalty, ensure excellent customer loyalty & increased net sales satisfaction; detailed result review and implementation of corrective actions• Closely monitor accounts performance and drive correction actions• Trusted advisor for sales teams on processes• Monitor & consult on operational issues that may arise from the E2E sales process. (order status, returns, deliveries, invoicing etc.)• Joint responsibility for main metrics – KPI‘s review• Provide support on local language• Provide coaching, collaboration and consulting to the CoE teams Show less Configuration Specialist plays a key role in supporting the Sales Cycle by providing quotations to Resellers and sales across a range of company's portfolio.Duties and Responsibilities summary:• Architecting customer solutions• Generating quotations for customer accounts and account managers• Keeping up to date with all special pricing frame work agreements for specific Resellers • Responding within SLA’s • Validating all quotes technically• Up sell and cross sell solutions• Identify and attach service led offerings• Dealing with product related queries referring to BDM and Pre Sales Show less

  • Distribution Account Operations Manager / Reseller Account Operations Manager

    Feb 2018 - now

  • Distribution Account Operations Manager / Sales Operations Country Expert

    Jan 2015 - Feb 2018

  • Configuration & Quotation Specialist

    Sept 2007 - Jan 2015

  • Inside Sales Support

    Sept 2006 - Sept 2007