Andrew Millar

Experience

• 

  Prior Snowboard Manufactory Ltd.

  Nov 2012 - Apr 2016

  Business Development Representative

  Supported and executed end-to-end sales processes for the Domestic Sales team in all facets of the sales cycle including prospecting, call support, negotiations, and contract execution.The role consisted of building relationships with distributors, stores, and direct to consumers to secure new business avenues and partnerships.Prior Snowboards and Skis is a manufacturer of locally handcrafted skis, snowboards and split boards. Prior is known for establishing itself among the leading companies within high-end mountain equipment. Show less

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  Oxford University Press

  Jan 2017 - Jun 2018

  Business Development Representative

  Managed accounts across the largest academic institutions in British Columbia.Responsible for driving business growth within a Oxford's textbooks sales and publishing contracts. Proactively developed a network of contacts to attract new clients, researched new market opportunities and oversaw growth projects, making sales projections and forecasting revenue, in line with projected income.

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  RHEI

  Jun 2018 - Sept 2020

  Managed key accounts within RHEI to proactively secure opportunities both in and out of network. Responsible for driving growth and development targets across all digital media platforms.Worked closely with our Business Development Team to help bring monetization opportunities for our VIP partners. Example: Facebook monetization, branded partnerships, merchandising.➡ 2% churn rate➡ 110% of branded partnerships target Responsible for prospecting, building and managing pipeline, preparing proposals, onboarding content partners to the RHEI Network.➡ 135% of sales target in year one➡ Strong Salesforce domain knowledgeRHEI is a leading multi-platform network providing end-to-end management, distributions, and monetization solutions to content owners.

  • Customer Success Manager

    Mar 2019 - Sept 2020

  • Business Development Representative

    Jun 2018 - Mar 2019
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  Appara

  Sept 2020 - Oct 2024

  Established a user experience program focused on retention, high usage, and delighting each and every customer. Leading a team built around managing the customer experience which enables continued growth in the organization.Oversee the hiring and training of customer success managers. Actively work on fostering growth and career development within the CS team. Created the account reporting techniques and KPI's for Customer Success at Appara.Responsible for managing a team of CSMs within the corporate product offering. Set and tracked performance targets, created internal resources for onboarding and training, ran the monthly webinar series, and managed automation within Intercom and ChurnZero. Collaborating with teams focused on sales, product, marketing, customer experience, and stakeholder management. Show less Act as a change agent internally and for our customers to promote and effect continuous improvement in the delivery and the adoption of Appara's Corporate solutions. Upheld KPI targets for the CS team including:➡ 50% trial to close rate➡ 5-minute response times for inbound messages, 45-minute resolution rate (1,240 monthly messages)➡ 4% churn rate over 3 years➡ 15-20% upsell conversion rate contributing to higher customer lifetime valueAppara is an integrated legal services application that saves you and your team time and delivers enhanced productivity. Leverage one unified platform for everything your law firm does. Show less

  • Manager, Customer Success

    Jan 2022 - Oct 2024

  • Customer Success Manager

    Sept 2020 - Jan 2022
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  Quandri

  Oct 2024 - now

  Sr. Customer Success Manager