Stephanie Weimortz

Experience

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  First American Title

  Sept 1993 - Oct 1995

  Account Manager

  Sales, for Services and Hardware for existing customer base. Territory Consisted of Orange County, Riverside County, and San Bernardino County, San Diego County.Customer RetentionHands on Support when visiting Customers OfficesMade Quota consistently. Worked closely with Installers, Hardware Department and Support.3/31/92 – 9/13/1993 Field Representative for EDIS Accounting SoftwareDemos to New and Existing Customers for EDIS accounting software.

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  First American Title

  Jan 2001 - Jan 2002

  Fast Trainer
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  First American Title FAST Software

  Aug 2001 - Sept 2002

  Regional Trainer

  Created and deployed training program for FAST software with a team of trainers.Scheduled trainings for both Escrow and Tile departments.Implemented and trained all offices in Southern California Region assigned to me.Performed follow up training.Implemented and supported Offices going live on FAST Software.Multi tasked when needed to provide software support and system administration for the FAST system.Trained for Corporate Team, to train FAST software to commercial division users. Show less

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  First American Title

  Sept 2002 - Feb 2003

  Escrow Assistant

  National Homebuilders DivisionTrain FAST system to users to gain benefit from all features of the system.To be they’re on hands, in house support for FAST and Trust Accounting.Worked on and cleared up top sheet items on Trust Reconciliation. Learned escrow procedures and performed duties as an escrow assistant. Learned to Package Escrow Documents. Performed closings of the escrow file, to include balancing loan charges and title charges, and creating any and all letters.Create Master files for specific tracts.Order homeowners insurance and payoff demands for Refinancing. Show less

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  SMS Management & Technology

  Feb 2003 - Oct 2006

  Team Lead SMS Application Support Helpdesk

  Supervise 1,2 and 3 level Helpdesk AgentsPrepared, Scheduled and Trained for the Team on all software products the desk supports.General supervision of the agents on the deskCreated and delivered agents performance reviews.Created and distributed a customer survey for callers to rate helpdesk agent's performance etc.

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  SMS / First American Title

  Oct 2006 - Mar 2008

  Product Manager

  Organize and manage enhancements and defects between App-Dev and QA, and software developers for software products.Trained and supplied documentation to Users Oversee Weekly and Bi Weekly meeting for software productsPerformed duties as System administrator for the setup of all WireLinks groups and offices utilizing WireLink services. Trained all users.I was first point of contact to troubleshoot system while working with the helpdesk or directly with users. Available 24/7

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  Sanitor Corporation

  Oct 2009 - now

  Office Manager

  Duties: Work in Quick Books, invoicing for receivables, and payments for payables, run reports, issue checks. Report hours and create reports work with the Payroll Company. Deliver bank deposits to the bank and run any errands that need to be done for office. Answer phone’s, order supplies, coordinate all time and pick up and delivery for all instruments and scales that need calibrating. Work as Quality Assurance person in lab doing laboratory testing for ingredients and finished products that require said testing for FDA products. Testing such as Specific Gravity, PH, Viscosity, loss on drying etc. Do periodic maintenance on the TOC, which includes changing out all vital parts and reagents to keep the machine in top working order. Create all documents, setup within the FDA website and correspond with FDA for all OTC and RX products we compound and package. Show less

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  NextAce

  Nov 2015 - Jun 2017

  Customer Advocate
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  Action Figures Convention

  Jan 2018 - now

  Customer Service Specialist