Bond Mbam

Experience

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  MI-SWACO

  Jul 2012 - Mar 2013

  Field Services Engineer

  Worked as a trainee engineer maintaining field equipments E.g Centrifugal pumps, Diaphragm pumps, Filter press etc. Worked on offshore locations( AD9, EXXON) where I was the assistant field Mechanical Engineer(trainee)/field operator. Basically played major roles in maintaining major equipments to ensure optimum productivity.

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  Port Harcourt Electricity Distribution Company

  Jul 2016 - Aug 2021

  ~ Management Of Feeder Coverage Area Staff:Ensure a team spirit is built, engage every member who has an influence over the success of the job to share in the new vision, build a healthy workspace and relationship of every member of the team promoting internal communication, achieve the desired result working with a now motivated and empowered to be a successful workforce. ~Management Of Energy Allocated To Feeder Coverage Area:Ensure we maximize revenue from energy allocation planning and monitoring of energy deployed and billing cycle to ensure the profitability of the business and reducing the ATC&C while delivering excellent service to the final consumer of our product, our customers. Ensure proper maintenance and monitoring for optimal performance, while preventing misuse of key distribution assets like transformers, lines, and energy meters both postpaid and prepaid within my coverage, develop over time a healthy distribution network.~Management Of Customer Care Activities Under My CoverageIncrease customer base by registering new entrants in the shortest possible time following strictly company's guidelines with ease. Ensure the prompt resolution of all customer complaints within 24hrs of the report.Ensure communication to customers with regards to new changes and implementation by building an active communication platform within our coverage.Ensure customer bills are rightfully delivered with attached regions communication leaflet dependent on information that needs to be passed part-time. keeping and information and educative medium open. Ensure good customer care services are rendered by constantly monitoring activities per time.~ Maintaining A Good Organisational RelationshipEnsure the feeder is viable and profitable by constantly increasing revenue and exceeding set targets.Ensure I follow the company's guidelines for operation strictly.Maintain a healthy reporting line.* Manage a team of 10 Show less Assisting Utilities in minimizing their losses by analyzing problem areas, marketing business modules, developing processes and standards, managing and monitoring key assets, reporting, and developing future strategies to curb energy theft by preventing, detecting, and making recoveries.* Worked with and supervised the daily operation of a team of 3 members.* Detected over 2000 theft cases and made above 50% of recoveries*Increased area of coverage revenue by 24.5% by closing out revenue leakages and constant analog and smart monitoring. Show less Maintenance: Routine and general optimum performance and fault resolution. Protection, Control, and Metering: understanding the fundamental of transformer testing, fault detection e.g excitation test, ratio test, insulation test, earth, and cable testing. All for optimum performance and protection of a transformer.Metering: installation, bypass detection, and meter accuracy and energy measurement.Minor Work department: Field supervisor for basic conduction line replacements, a basic understanding of energy cascading, and energy audit proceedings.Customer Care: prioritizing our customer care has led to a series of good customer relationship training. Building a great relationship with our customer gives us a better edge and depicts a great image of the company I represent, these relationships have built a platform of understanding for bigger opportunities as a client company. Show less

  • Revenue Protection Manager

    Aug 2020 - Aug 2021

  • Feeder Manager

    Apr 2020 - Aug 2020

  • Commercial Officer

    Feb 2020 - Apr 2020

  • Revenue Protection Field Engineer

    Aug 2018 - Feb 2020

  • Revenue protection analyst

    Jan 2017 - Aug 2018

  • Engineering/management Trainee

    Jul 2016 - Jan 2017
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  Zambia Electricity Supply Corporation (ZESCO)

  Apr 2018 - May 2018

  Revenue Protection Management and prevention of Vandalism (Training)

  Certified professional in Revenue Protection Management And Prevention Of vandalism.#Auditing Maximum Demand Customers#Auditing And Inspection Of Non-Maximum Demand Customers #Utility best practices in Revenue Protection #Loss Reduction Strategy#Challenges and Achievements in Revenue Loss Management#Investigation and Corrective Methodology#Vandalism And Theft Of Non-Ferrous Metals Using A Case Study