Erhabor Stephen

Experience

• 

  Nigeria Airspace Management Agency (NAMA)

  Apr 2011 - Aug 2011

  Industrial Training: Aeronautical Information Service (AIS) and Communication Department

  1. Transmitted flight information on flight plans to TRACON (Terminal Control Centre) timely daily.2. Successfully sorted over 45NotAMs (Notice to airmen) essential to personnel involved with flight operations timely and accurately on a busy day at work.3. Delay lag reduced by 50% in disseminating incoming and outgoing flight information on NotAMs, flight plans, and alert information on time to the airports concerned in Nigeria 4. The expiration frequency of conveying outgoing flight information on flight plans to airports and airspaces concerned was decreased by 90%. Show less

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  Guaranty Trust Bank (Nigeria) plc

  Sept 2011 - Dec 2011

  Bank Teller

  1. Successfully processed over 400 cash deposit transactions within 8 hours on a busy day at the bank and was balanced accurately.2. Most often trained newly recruited tellers as part of their training and induction.3. Achieved a 90% score on the appraisal of the social skills for helping customers relax and feel comfortable.4. Submitted timely balanced transactions daily.5. Greeted customers and offered dedicated service during transactions, improving bank satisfaction ratings by 50% in 4 months.6. Built and strengthened customer relationships by 90% leveraging excellent interpersonal and social skills. Show less

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  MTN Nigeria

  Jul 2014 - Oct 2014

  Customer Service Representative

  1. The number of resolved online customers’ queries in the Service team (20 members) increased by 10% within two months of joining the organization because of quick understanding of complaints and resolution approaches.2. Lectured members of the team more often than not about the various products and services of the organization that reduced the team’s average resolution time by 3%. The service team had the highest number of answered calls and resolved queries.3. The number of unresolved complaints decreased drastically by 50%in the organization.4. Boosted sales revenue by 2.5% by promoting diverse products and service options. Show less

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  National Biotechnology Development Agency (NABDA)

  Nov 2014 - now

  1. Supervised and managed the installation of the Automatic Weather Station (AWS) in the organization that improved data collection and prompt usage.2. Proficient in data collection, documenting, and reporting meteorological observations.3. Trained 3 staff on how to take data readings manually and remotely and on the use of Microsoft Excel for analysis.4. Increased researches in the agricultural department by 50% using atmospheric data.5. Recorded 45% increase in research progress presentations within two years in the research department. Show less 1. Supervised and managed the installation of the Automatic Weather Station (AWS) in the organization that improved data collection and prompt usage.2. Proficient in data collection, documenting, and reporting meteorological observations.3. Trained 3 staff on how to take data readings manually and remotely and on the use of Microsoft Excel for analysis.4. Increased researches in the agricultural department by 50% using atmospheric data.5. Recorded 45% increase in research progress presentations within two years in the research department. Show less

  • Senior Scientific Officer

    Jan 2021 - now

  • Scientific Officer

    Nov 2014 - Jul 2023
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  Save the Future of Children Initiative (SAFIN)

  Feb 2021 - Jul 2021

  Assistant Program Officer

  • Engaged in community sensitization and awareness creation on the prevention of malaria.• Trained Federal Government volunteers on WASH project.• Conducted advocacy and monitoring activities on Covid-19 vaccination.• Supervised community awareness against gender violence against women.• Presided over the community sensitization against human trafficking.• Provided awareness and sensitization to the general population on the prevention of HIV/AIDS.