Denise Garcia

Experience

• 

  HSBC

  Oct 2004 - Oct 2013

  Bilingual Senior Account Manager

  Serviced a designated group of customers, manage and process customer requests including changes to policies; reviewbillingsProvided quotes, proposals, and bind coverage as needed according to insurer guidelinesFacilitated training of all new hire employees and assisted in cross-trainingResponsible for coaching support to department by completing and administering call observations and reviewingcoaching opportunities with CSR's

• 

  PRWT Services, Inc.

  Nov 2013 - Oct 2015

  Bilingual Customer Service Specialist

  Provided assistance for customers with special billing requestsPerformed clerical duties such as typing, proofreading, and sorting mailAccurately handled complaints concerning parking tickets or services rendered

• 

  Recyclebank

  Oct 2015 - Dec 2021

  Rewards Department Manager

  Proven success through generating new accounts.Managed complex account issues and found resolutions that best fit the need of each client.Managed a Team of Rewards SpecialistProvided department monthly and quarterly decksPresented forecasting reports to board of directors

• 

  Level 38 Bar and Grill

  Jul 2018 - Sept 2022

  Operations Manager/Supervisor

  Executed a comprehensive action plan to meet immediate and long term objectives by clearly defining businessstrategies, organizational structure, plans and procedures with organizational leaders to assure the achievement of KPIsand established performance objectivesIdentified and capitalized on opportunities for continuous improvement by collaborating with multidisciplinary managersand implementing strategic action plans that drive increased performance by 20%Enforced organizational policies and procedures by communicating all updates and changes with staff in a clear, timelymanner to assure 100% compliance with local, state, and federal regulationsAssisted with daily functions of the bar, quality of operations, and maintain a clean, safe workplace.Ensured excellent guest experience and satisfaction at all levels of service.Effectively identified, and delegated jobs to the bar staff.Ensured that the restaurant complies with sanitation and safety standards for guests and associates.Oversaw serving staff to ensure proper liquor controls are in place and all cash handling policies and procedures arefollowed Show less

• 

  Recycle Track Systems

  Apr 2022 - Jan 2023

  Customer Service Analyst

  Managed waste and recycling needs of cities, businesses & residential clientsPerformed scheduling, routing and dispatch dutiesCreated, resolved and triaged work orders from clientsProvided Sustainability MetricsInitiated outbound calls to customers and haulers to proactively manage incidents and requests.Monitored and responded to service email inbox and phone lineCommunicated with managers about operations and/or dispatch issues.

• 

  WasteXperts

  Feb 2023 - Apr 2024

  Account Relationship Manager

  Communicate with customers via phone, email and in personPartner with Business Development Managers and Operations to ensure customer satisfactionInvestigate information through conversations with customersProvide recommendations to customers based on the information providedWrite up notes and meeting summaries from customer conversationsDemonstrate a high level of technical proficiency in sales skills, product knowledge and customer service skills

• 

  Republic Services

  Aug 2024 - now

  Zero Waste Representative