David Swinney

Experience

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  Texas Instruments

  Jan 1989 - Feb 2009

  • Implemented initial internal instance of social media technologies within TI.• Created blogs, wikis, and Twitter modules with SharePoint 2007 to supplement static web pages with dynamic content.• Served as member of corporate steering team managing tool selection process for internal social networking infrastructure.• Established a corporate best-in-class communications process for generation/distribution of over 150 internal product and technology bulletins to customers.• Collaborated with team members and customer steering team during various projects; actively used customer feedback to dynamically improve the process.• Recognized as TI technical expert for social media tools and technologies. Show less • Managed relationship between Texas Instruments IT organization and corporate Microsoft Account Team; answered questions and mitigated issues as they arose; coordinated interaction between Microsoft sales representatives and TI technical and management employees; improved what had been a higly contentious relationship into a more collaborative one; facilitated technical information exchange while simultaneously controlling unanticipated expenditures.• Managed annual Microsoft Licensing True-Up effort and participated in Enterprise Agreement negotiations in conjunction with IT Procurement organization; communicated with internal product managers to ensure that their acquisition needs and cost goals were met.• Developed extensive expertise in complexities of Microsoft enterprise client and server product licensing, regularly communicating with internal TI customers on licensing issues.• Led team responsible for TI corporate Microsoft strategy; derived cost-effective Microsoft product implementation plan; ensured that no products were licensed too soon and that alternative (i.e., lower cost) tools were considered where possible and appropriate. Show less • Generated savings of over $150K through design, implementation and regular maintenance of the most comprehensive (5GB of content) and heavily trafficked internal TI technology web site. Content included instructional and use information for tools provisioned by IT organization.• Decreased time/effort required to maintain TI technology support web site through incorporation of various technologies - including Cascading Style Sheets (CSS), Really Simple Syndication (RSS), and Server Side Includes (SSI).• Acted as IT organization lead researcher and evaluator, responsible for tracking web technologies and presenting potential candidates for introduction into corporate infrastructure.• Installed and monitored third-party web site analysis tools for tracking impressions. • Recognized as TI technical expert for browsers, web development/content management, client-based web technologies, and Microsoft client tools. • Worked with TI Chief Technology Officer and his Leadership Team to define and communicate risks/benefits of various new Internet technologies under consideration for corporate infrastructure.• Served as project manager for test and provisioning efforts for the following products: Windows XP, Windows XP Service Pack 2/3, Internet Explorer 6/7/8, Microsoft Office 2003/2007, and Mozilla Firefox.• Presented technical training sessions for supported products to TI employees as a part of periodic internal technology conferences. • Served as company-wide troubleshooter and customer technical support contact for the following products: Windows XP, Windows XP Service Pack 2/3, Windows Vista, Internet Explorer 6/7/8, Microsoft Office 2003/2007, and Mozilla Firefox. Show less • Managed software provisioning process for numerous client tool provisioning projects: Windows XP, Windows XP SP2/SP3, Microsoft Office 2003/2007, Internet Explorer 6/7, Mozilla Firefox, and Hummingbird Exceed; total customer base for each of these tools exceeded 30,000 people. Executed compatibility testing and obtained final customer acceptance via direct interaction with internal TI customers, coordinating their feedback into the process to ensure products were compatible with TI environment; coordinated final product availability with internal software distribution organization.• Leveraged SharePoint 2007 technology, including blogs and surveys as part of customer testing, increasing active participation/feedback 40% over prior communications methods. • Served as primary customer technical support liaison for the following products: Windows XP, Windows XP Service Pack 2, Windows XP Service Pack 3, Internet Explorer 6, Internet Explorer 7, Internet Explorer 8, Mozilla Firefox, and Hummingbird Exceed Show less

  • Social Media and Customer Relationship Management

    Aug 2007 - Feb 2009

  • Microsoft Relationship Manager

    Apr 2005 - Feb 2009

  • Web Designer and Content Manager

    Apr 2001 - Feb 2009

  • Project Manager

    Apr 2001 - Feb 2009

  • Senior Systems Analyst

    Dec 1994 - Apr 2001

  • Internet Strategist

    May 1993 - Dec 1994

  • Senior Software Analyst/Team Lead

    Jan 1989 - May 1993
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  Drake Beam Morin, Career Connection, and Career DFW

  Oct 2009 - Oct 2010

  Social Media Specialist (Volunteer)

  Speaking to other pre-employed professionals on topics related to the Use of Social Media in the Job Search, including RSS, LinkedIn, Twitter, and Facebook.

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  Take Your Brain to Happy Hour

  Aug 2010 - Dec 2010

  Social Media Manager

  Assisted in communications and meeting organization.

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  Egowall.com

  Sept 2010 - Apr 2019

  • Team lead for development and execution of content strategy across multiple social platforms• Develop content for blog and social media platforms; manage customer communications• Identify most effective social media tools to use in support of content strategy• Manage customer and key influencer relationships established through social media activities• Assess results of social media activities using various analytic tools (both native platform and third-party) and revise strategy accordingly Show less

  • Content and Social Media Management

    Jan 2013 - Apr 2019

  • Software Quality Assurance Tester

    Sept 2012 - Apr 2019

  • Business Development and Office Manager

    Sept 2010 - Apr 2019