Luke Morrison

Experience

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  Virgin Australia

  Jul 2006 - Mar 2009

  Guest Service Agent and Buddy Trainer

  Processed guests in an efficient and professional manner at check in including seat allocations and processing of guest luggage. Performed boarding gate duties including making public announcements for the commencement of boarding, processing weather and NOTAMS for Captains.Responsible for ensuring each aircraft was in balance with seating allocation.Scanning and processing boarding passes of guests.Striving to maintain on time performance of each flight.Trained new staff in their check in duties and also general training on the check in and reservation systems.Provided training to staff on aircraft door and aerobridge operations and conducted sign offs on these skills of staff once competent.Trained staff for the service desk, including how to change flights for guests and new flight bookings.Processed late guests for flights and adhering to guests request for their flights.Involved in the setup of the Virgin Australia operations at Los Angeles International Airport Show less

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  Qantas

  Feb 2009 - Mar 2011

  Customer Service Agent

  Provided efficient and professional service to customers at check in.Assisting with seat allocation, bag check in, change of flights, international check in for Qantas flight and partner international carriers. Checking of valid visas and passports for international travel. Involved in the implementation of the next generation check in systems. Boarding gate coordination including preparation of cabin and tech crew paperwork.Delivered public announcements in the terminal for commencement of boarding and paging of guests who failed to board on time.Maintaining on time performance and assisted with special service requirement guests Show less

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  Alliance Airlines

  Mar 2011 - Mar 2013

  Cabin Manager

  Performed Cabin Manager Duties on board Fokker 50, Fokker 70 and Fokker 100 aircraft.Provided and maintained safety on board for all passengers and crew.Delivered public announcements and performed safety demonstrations on board.Conducted food and beverage services during flight whilst adhering to Alliance Airline’s standard operating procedures at all times.Managed and delegated duties to flight attendants to ensure smooth operations of all flights. Ensured safe handling of inflight incidents including medical emergencies and aircraft emergencies. Ensured flight attendant training and accreditations were current. Also maintained the attendant’s etiquette levels and grooming standards.Inspection of flight attendants inflight reference manuals.Supervised flight attendant team whilst on overnights to ensure safety and performance of staff when away from home base.Conducted pre-flight briefing with the Captain and second briefing with flight attendant team. Completion of Cabin Manager Day report and shift handovers Show less

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  Qantas

  Mar 2013 - Mar 2014

  Aircraft Worker

  Performing aircraft push back and towing for domestic and international flights.Pre-flight inspection checks and outcome briefings with tech crew.Conducting aircraft refuelling inspectionsWashing of aircraft external including wings, landing gear and fuselage.Polishing of aircraft interior and exterior whilst in the hanger for heavy maintenance.

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  Adagold Aviation Pty Ltd

  Feb 2014 - Mar 2015

  Cabin Crew

  Responsible for the safety and comfort of passengers.Performed safety checks on-board aircraft to ensure all emergency equipment was operational Attending pre-flight briefings.Pre-flight checks of the catering to ensure there was sufficient catering for long haul flightDelivered public announcements and performed safety demonstrations on board.Refresher training of Emergency Procedures for Airbus A340-300 AircraftProviding service to Australia’s Defence Force personnel on long haul flights. Show less

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  Northern Territory Police, Fire and Emergency Services

  Feb 2015 - Feb 2016

  Auxiliary Fire Fighter

  Provide assistance and aid in emergency situations inclusive of motor vehicle accidents, search and rescue, medical emergencies, grass fires and structure fires.Attend training nights for skill advancement and refresher incident training Carry an Emergency pager at all times to receive emergency calls and respond as necessary Daily checks of Emergency equipment on the Fire Trucks.Providing communication support to fellow Fire Fighters on scene via radio communications at fire station. This involves coordination of transportation for additional aid if/when required, dispatching of additional trucks and Fire Fighters if the situation escalates and requires additional resources and log keeping of communications between Fire Fighters so their locations are known at all times. Show less

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  AAT Kings

  Feb 2015 - Feb 2016

  Driver/Guide

  Provided safe and efficient driving of luxury coaches to destinations throughout Queensland.Performed general maintenance tasks on coachesCleaning and refueling of coaches.Completing driver maintenance & trip logs and manifest paperwork.Provided driver commentary during passenger tours.

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  Carbridge

  Feb 2016 - Jun 2020

  Operations Manager

  Managing and Maintaining a fleet of over 23 vehicles at Brisbane AirportRostering and daily allocations of vehicles to staffManagement of Airside and Landside operations at Brisbane AirportManaging a staff team of 60+ including training and Human Recourses aspectsProcessing of Invoices and payments to major suppliersCustomer Complaint handling from clients providing responses and solutions to all complaints receivedManaged and directed the startup of six new bus services at Brisbane Airport.Daily operational tasks including the handling of breakdowns, general maintenance repairs to buses and daily staff managementArranging fleet solutions to adhere to client requests involving transferring of buses from interstate operationsIntroduced and implemented the first Electric Bus fleet into Queensland. Show less

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  Kinetic

  Jun 2020 - Jan 2021

  Operations Coordinator
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  Kinetic

  Aug 2021 - Jun 2023

  • Central Queensland South Manager

    May 2022 - Jun 2023

  • Bowen Basin Operations Manager

    Aug 2021 - May 2022
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  Aurizon

  Jun 2023 - Feb 2025

  Operations Leader
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  Qantas

  Feb 2025 - now

  Airport Operations Manager