Michael Pope

Experience

• 

  Verizon Wireless

  Jul 2010 - Apr 2020

  Tech Expert

  Provide technical support and drive an attendance improvement initiative. Deploy services to businesses and maintain inventory of demonstration devices. Support front line associates with repair and installation of vehicle units. Ensure accurate diagnosis and swift resolution of all technical problems. Provide 1 on 1 coaching sessions to transitional representatives on performance. Actively participate in friendly user testing program. Develop and update purchase orders by liaising directly with vendors. Manage escalated calls with measurable success on regular basis. A few key achievements in this tenure include: • Began tenure as Customer Service Representative, Technical Support Coordinator, Technical Expert, Coordinator of Business Operations, Tier 2 Technician Coordinator, and Coordinator of Vendor Management. • Planned, executed, and finalized special projects including transition assistant, mobile learning center captain, and management support team. • Rolled out different programs including net promoter call backs and supervisor tablet initiative. • Spearheaded a Sim Kill project that saved 400K+. Show less

• 

  Verizon Connect

  Oct 2018 - Feb 2021

  Provide technical support and drive an attendance improvement initiative. Deploy services to businesses and maintain inventory of demonstration devices. Support front line associates with repair and installation of vehicle units. Ensure accurate diagnosis and swift resolution of all technical problems. Provide 1 on 1 coaching sessions to transitional representatives on performance. Actively participate in friendly user testing program. Develop and update purchase orders by liaising directly with vendors. Manage escalated calls with measurable success on regular basis. A few key achievements in this tenure include: • Began tenure as Customer Service Representative, Technical Support Coordinator, Technical Expert, Coordinator of Business Operations, Tier 2 Technician Coordinator, and Coordinator of Vendor Management. • Planned, executed, and finalized special projects including transition assistant, mobile learning center captain, and management support team. • Rolled out different programs including net promoter call backs and supervisor tablet initiative. • Spearheaded a Sim Kill project that saved 400K+. Show less Provide technical support and drive an attendance improvement initiative. Deploy services to businesses and maintain inventory of demonstration devices. Support front line associates with repair and installation of vehicle units. Ensure accurate diagnosis and swift resolution of all technical problems. Provide 1 on 1 coaching sessions to transitional representatives on performance. Actively participate in friendly user testing program. Develop and update purchase orders by liaising directly with vendors. Manage escalated calls with measurable success on regular basis. A few key achievements in this tenure include: • Began tenure as Customer Service Representative, Technical Support Coordinator, Technical Expert, Coordinator of Business Operations, Tier 2 Technician Coordinator, and Coordinator of Vendor Management. • Planned, executed, and finalized special projects including transition assistant, mobile learning center captain, and management support team. • Rolled out different programs including net promoter call backs and supervisor tablet initiative. • Spearheaded a Sim Kill project that saved 400K+. Show less

  • Vendor Management

    Apr 2020 - Feb 2021

  • Technical Expert

    Oct 2018 - Apr 2020
• 

  Mann Wireless, Ltd.

  Apr 2021 - Feb 2022

  Project Consultant
• 

  Bank of America ATM

  May 2022 - Jul 2023

  Relationship Banker
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  Golden Touch Notary

  Jul 2023 - now

  Owner
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  Green Security LLC

  Jul 2023 - Apr 2025

  Onsite Compliance Manager
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  Tampa General Hospital

  Apr 2025 - now

  Team Lead