Manuela Ilioiu

Experience

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  CGS Romania

  Mar 2009 - Mar 2011

  Customer Care Representative

  Offering customer support using different software applications. Providing technical support, dealing with inbound and outbound calls with customers in the US.I handled quality assurance reports for the whole project, as well (approximately 50 agents).Due to my skills I have also been cross-trained for another project, involving sales andI was appointed senior agent of my team. I was in charge of various quality reports and I was responsible of giving direct quality feedback to the members of my team. Show less

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  Hewlett-Packard

  Mar 2011 - Sept 2012

  Account Analyst

  Resolving operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post sales programs), engaging with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support. The job also entailed communication with both internal and external customers at the individual contributor and management levels and contributing to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities. Show less

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  SDL plc

  Sept 2012 - Mar 2014

  Lead Translator

  Responsible for delivering translations of the highest quality and accuracy on time and within budget, for setting the linguistic standards within the team and assisting the Manager in ensuring the efficient management of the project team members. Also responsible for leading translation projects, including planning and managing the work of in-house and freelance translators.

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  Octopus Translations

  Apr 2014 - now

  Project Manager

  Octopus Translations is a language service provider aiming to help create solid business relationships across language and culture frontiers. Our mission is to offer quality work at a fair price while promoting a work policy which is efficient, honest and inclusive. Drawing on previous experience in translation and localization, we have the know-how and the attitude to make each communication effort a success!