Shuriaa Packiyanathan

Experience

• 

  Walmart Canada

  Sept 2019 - Oct 2021

  • Provided excellent customer service too 100+ customers daily therefore increasing customer satisfaction rates and customer loyalty by 20% weekly• Picked and dispensed grocery orders to 100+ of customers a day for in-store and curbside pickup while also completing safety checks and monitoring process of department• Trained and mentored 20+ new associates to ensure they are prepared for various situations and understand their day to day role within the organization • Functioned as part of a team to strategically plan and execute duties based on workload and customer traffic patterns while Identifying opportunities to improve current processes Show less

  • E-commerce Team Lead

    Mar 2020 - Oct 2021

  • Electronic & Photo Centre Associate

    Sept 2019 - Mar 2020
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  TD

  Jun 2021 - May 2022

  Financial Services Specialist

  • Efficiently managed financial/digital assets and accounts and provided second-level technology support for 100+ clients within a dynamic and fast paced, high volume environment with high attention to detail • Brilliant basics award recipient• Worked efficiently to meet individual and team driven benchmarks and metrics. (LEI, and Team Goals) • Assigned as Team lead for LEI by updating team with important updates• Reviewed and managed complex legal disclosures and legal documents when working with clients with high level compliance while ensuring service level agreements are always adhered to and protocols were followed effectively • Worked as a team with fraud, collections, agency relations, Interac, VISA, and technical department to handle client-based issues• Quickly adapted to new systems, operating policies, and procedures when they were updated • Knowledge of Host applications, Citrix, Interac portals, PEGA, C3, OPC disputes, Gateway, S3, and Microsoft Office (Word/PowerPoint/excel) Show less

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  Questrade Financial Group

  May 2022 - Nov 2022

  Account Transfers Administrator

  • Assisting with account transfers by complying with regulations• Analyze documents & Processes entries and updates requested by clients, various regulatory groups, and interdepartmental requests in a timely manner.• Implemented new processes and procedures while Adapting to new changes • Communicating with advisors and assisting with any account transfer inquiries, escalations & fraudulent cases • Initiate ATON and NON-ATON transfers of funds via various financial instruments such as FUNDSERV(A$M), BROADBRDIGE (BPS & CDS) , SQL, IQM,CDS/DTC and Google workspace.• Liaising with internal/external departments and financial institutions to ensure transfers are completed and communication is cascaded• Assisting with depositing cheque's, reconciliations, mutual funds, wires and other investments • Daily and weekly auditing account transfer report• Ensure that various registered and non-registered transfers are in guidelines with financial legal expectations depending on their respective jurisdictions in Canada and internationally.• Trained new team members on job tasks Show less

• 

  CI Financial

  Nov 2022 - Feb 2024

  • Apart of the Tax & Custody Operations Team at CI Investment Services Inc.• Responsible for managing all processes and procedures related to the operation of government Registered Plans such as Registered Disability Saving Plan (RDSP), Retirement Savings (RRSP), Retirement Income (RRIF), Education (RESP), Locked In plans (LRSP, LRIF) and FHSA. • Ensured all requests and inquiries from advisors and clients are processed accurately and in a timely manner according to the established service level agreements • Performed special processing for estates, home buyers, LLP, marriage breakdown, court orders, etc.• Managed control account reconciliation by established deadlines • Performed recurring events set up and ongoing support (PAC, SWP)• Generated and logged reports, notional, calculations and cleanups.• Participated & implemented in various projects to comply with new regulations and improve current processes while maintaining procedural updates • Knowledge of various financial instruments such as Pario, NAAF, BMS, FUNDSERV, Salesforce and Microsoft office • Attention to detail demonstrated through experience in performing compliance, AML, and KYC due diligence• Continuously identified gaps in the company’s operation while proactively kick-started the effort to address the loopholes by delivering customized solutions to onboard new investment counsels & portfolio managers while controlling risk exposures• Helped develop a payment automation tool to facilitate payments on CA$200M of assets, reducing time and error by >80%• Reviewing daily/monthly reports involving grant payments, incorrect KYC information, etc. Show less

  • Senior Registered Accounts Specialist

    Jul 2023 - Feb 2024

  • Registered Accounts Specialist

    Nov 2022 - Jul 2023
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  CI Global Asset Management

  Feb 2024 - Nov 2024

  Compliance Officer

  • Coordinated directly with wide range of stakeholders across the organization to resolve issues.• Applied policies and regulatory rules to respond to compliance related inquiries• Assisted in creation and documentation of new processes and procedure for new compliance initiatives and controls, ensuring applicable securities law and National Instrument rules are adhered to.• Assisted in the creation of new policies and guidelines to reflect new or changing regulatory/industry standards or corporate developments.• Participated and lead special projects• Supported in the review of all product and wholesaling marketing and sales communications materials (Advisor and investor-facing materials, Website content, Product profile sheets) for adherence to applicable policies and regulations• Supported in maintaining sales communication checklists for retail and institutional sales as they relate specifically to investment fund products/content• Supported in the review of retail sales practices activities relating to the adherence of regulatory requirements and internal policies and guidelines.• Supported in maintaining sales practices policy and guidelines as well as training contents and materials. Show less

• 

  IA Private Wealth

  Nov 2024 - now

  Account Transfers Analyst

  • Managed the processing and administration of asset transfers for a variety of accounts, including both registered and non-registered types (RRSPs, TFSAs, RESPs, Cash, Margin, Joint, etc.), ensuring timely and accurate delivery of assets through both electronic (ATON) and manual (Non-ATON) processes.• Conducted quality control checks on documents, addressed rejections/escalations with advisors, and maintained compliance with regulatory standards and departmental SLAs.• Communicated with branches, National Bank Financial, and other institutions to resolve inquiries and provide updates on transfer requests.• Reviewed and reported on transfer activities, reconciled control accounts, and managed mutual fund bookings to ensure regulatory compliance and operational accuracy.• Supported seamless department operations through effective email, phone, and mail management, and collaborated with teams to improve processes and service offerings.• Utilized industry systems (Dataphile, Fundserv, CDS, ATON, Excel) for efficient account management, demonstrating strong communication, customer service, and problem-solving skills. Show less